Toaster Time / Blue Box Culprit Anonymity
One of our best Anaplanners at Tableau recently left the Sales Operations organization. She unfortunately will not be an Anaplan user in her new role. Before she left, I made this "best practice" image for her, referencing an incident 2 years ago, when I was only 2 months on the job here.
Joking aside, I've recently been doing the new L2 training, and in going through that process, I got flashbacks of my early days with Anaplan. I remembered how deflating it was any time I messed up a formula, toasting the model for everyone. There's no doubt in mind that this has a tangible effect on new user enablement, especially if it's a brand new Anaplanner ramping up onto an established Anaplan model.
I know the Development Team is already working on features to preempt the need for Toaster Time processing. (ie tell you it's going to toast before it tries to process your formula through the rest of the model)
But in the meantime, it would be great if we could just have the option to NOT shame the toaster. Just a simple boolean option somewhere in the settings.
It's an easy way to be "nicer" to the newer Anaplanners. If Anaplan is ever going to reach massive appeal and attain its market share goals, we'll need to treat these people better and make the enablement process as easy as possible.
Some suggestions for the new "Toast" messaging:
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