Can anyone enter Case Portal?
HI all,
Starting this year in first autoreply to my tickets from Anaplan Support I receive a note about Case Portal.
But when i am trying to go via the link I am getting to a help page instead of the portal
Any link in the Community with "Case Portal" description also leads to the same page.
Am I the only one or everyone has the same issue?
Best Answer
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From what I can see - yes you have access, but if you are experiencing any problems, please raise a case via support@anaplan.com and we can help you out! Thank you
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Answers
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Thanks @KirillKuznetsov - we've forwarded this to the Support team to address!
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Hi Anderson,
Even I am facing the same issue I am unable to access case portal
can anyone help me with the link for the same
Regards,
Swapna
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Hello,
I am currently facing the same issue.
Regards,
Bérénice
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@KirillKuznetsov @SwapnaB @CommunityMember113574
We are looking into this and will follow up soon!Thank you!
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Hi @GingerAnderson I still haven't been contacted regarding this issue and meanwhile the case I created is not advancing because the support team working on it needs input from me and I am unable to reply. Can you please assist ?
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@CommunityMember113574 I've reached out to Support and someone from that team will reach out to you. Thanks!
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Hi All,
Can anyone please help me with the link for the Case Portal Homepage?Thank you.
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@sripriyarao - The link is as follows, but if you do not already have access, then please email support@anaplan.com for an account. Thank you
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@JamesN do I have access? Could you check, please?
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I still have problems. The same one I described here a year ago. I will raise a ticket.
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@JamesN Thank you for your response. This helps.
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took several e-mails with support but eventually access was restored, thanks
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