I am trying to add client certificate to Anaplan using Anaplan Administration->Security->Certificates.
Received following error (screen shot attached)
"No active user found with email address <firstname.lastname@example.org> and tenant id <1214....>"
Note: I downloaded SMIME certificate (issued by GlobalSign PersonalSign Partners CA - SHA256 - G2) in .pfx format. Created client certificate.pem and private key.pem using OpenSSL tool. Edited client certificate to only have content starting with-----BEGIN CERTIFICATE-----. User who has tenant admin access tried to add the client certificate to Anaplan.