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Certified Master Anaplanner

Single Sign On Issue Following Password Reset

I recently encountered a single sign-on issue following a password reset. 

 

On resetting the windows password I was able to access the workspace tile screen, and see my models, however when I tried to open a model or access Manage Models, I was redirected to the normal Anaplan login screen.

 

With help from Anaplan support the issue was found to be the result of cookies which had retained my original login details.

 

I tested this issue by opening an incognito browsing session in Google Chrome (CTRL+SHIFT+N) and using the incognito session I could access my model with no issue. Therefore the longer term fix was to clear cookies and the SSO login functionality was restored.

 

If you encounter SSO login issues following a password reset it is worth trying this approach in the first instance.

1 REPLY 1
Certified Master Anaplanner

Re: Single Sign On Issue Following Password Reset

Hi, 

 

We've had similar experiences during the initial transition to SSO:  some clients have to clear cookies/history before the browser (bi-passes) the manual sign-on page.

 

Paul