Tenant Admin Access for Partners

Occasional Contributor

Tenant Admin Access for Partners

Hello,

 

My client recently enabled the Tenant Admin functionality, and when I asked the client to test out granting and revoking permissions to my user, I was not on ths users list as well as other partners that have helped to build in their workspace.

 

I am an active user and currently have Workspace Admin access to their workspace. Is there any reason why, as a partner, I would not show up in their user list via the https://administration.anaplan.com URL?

 

Thanks,

Dan Fleming

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Occasional Contributor

Re: Tenant Admin Access for Partners

Update from Anaplan Support:  

 

You can only be set to a Tenant admin on the workspace that you are set to a 'customer' of.

 

By default, you are set to a customer of the first workspace your email is signed up in. If you wish to be a tenant admin of your own Partner workspace and a client/customer workspace simultaneously, use your own partner email within your own comapay's workspace and your client/customer email in their workspace to avoid losing any desired functionality in a specific workspace.

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