Accept Cookies Confirmation popup & Course content not getting loaded

SudhirY
Contributor

Accept Cookies Confirmation popup & Course content not getting loaded

Hi All,

 

when even I login to the Learning.anaplan.com I see the below confirmation window pops up on every refresh inspite of providing the Acceptance confirmation. Wondering if this something local to me or anyone else facing this issue as well?

 

SudhirY_0-1636706827063.png

 

In addition the course content is not getting loaded - appreciate any inputs.

 

By the it was energizing Anaplan Event and picking my sleeves up to complete L2 before 2021 close.

 

regards

Sudhir 

1 ACCEPTED SOLUTION

Accepted Solutions
MarkWarren
Expert

I would try deleting all cookies for this site and then refresh and re-login.
Any browser add-ons that may be blocking cookies?

View solution in original post

7 REPLIES 7
MarkWarren
Expert

I would try deleting all cookies for this site and then refresh and re-login.
Any browser add-ons that may be blocking cookies?
SudhirY
Contributor

It worked, however, the L1 13 is not loading yet, remaining lessons in L1 are loading properly.

Megha27
Contributor

Anyone  knows whats going on with L1 lesson 13? I am able to open all other lessons but 13. Have tried deleting all cookies and made sure no pop-ups are blocked. It just opens to a blank grey page. 

swoshner
New Contributor

I'm having the same issue.  It looks like all lessons are loading except for L1 Lesson 13.  I've cleared cookies and allowed pop-ups. Did you ever get a solution?

Megha27
Contributor

Nope! Wonder if we could tag the right people here

swoshner
New Contributor

I emailed academy@anaplan.com and they were able to reset my attempts for the lesson.  It launches/loads correctly now!

Megha27
Contributor

Awesome thank you for letting me know