Anaplan Connect Error Messages

andre.lie
Certified Master Anaplanner

Anaplan Connect Error Messages

Hi All,

 

We have a number of Anaplan Connect scripts with certificate authentication, let's say 10, as part of a daily job. Somehow, jobs # 1-3 were successful, # 4-6 were failed, and # 7-10 were successful again. 

 

I wonder if the those failed ones were due to connection issue during that point in time as prior and subsequent jobs were successful.

 

Different error messages were associated with the failed jobs:

 

Error 1: Script just stopped with these last messages:

 

2021-05-28 07:37:22 INFO [t.AnaplanApiProvider:119 ] 9892 |-- Setting up proxy...
2021-05-28 07:37:25 INFO [t.AnaplanApiProvider:119 ] 9892 |-- Setting up proxy...
2021-05-28 07:37:27 ERROR [c.a.client.Program :650 ] 9892 |-- Anaplan API:

 

Error 2: Certificate Authentication failed....server is temporarily unable to service your request.

 

Not sure why it failed to authenticate if the jobs # 1-3, 7-10 were successful

 

2021-05-28 07:34:11 ERROR [c.a.client.Program :650 ] 1960 |-- Anaplan API: Certificate Authentication failed! (Feign: status 503 reading AnaplanAuthenticationAPI#authenticateCertificate(String,String); content:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>503 Service Temporarily Unavailable</title>
</head><body>
<h1>Service Temporarily Unavailable</h1>
<p>The server is temporarily unable to service your
request due to maintenance downtime or capacity
problems. Please try again later.</p>

 

Error 3: Failed to retrieve data from remote server (caused by: HTTP/1.1 500 )

 

2021-05-28 07:36:04 INFO [c.a.client.Task :3880 ] 8620 |-- Import connector: Failed to retrieve data from remote server (caused by: HTTP/1.1 500 )
2021-05-28 07:36:04 INFO [c.a.client.Task :3880 ] 8620 |-- errorMessage - Import connector: Failed to retrieve data from remote server (caused by: HTTP/1.1 500 )
</body></html>

 

Regards,

Andre

4 REPLIES 4
andre.lie
Certified Master Anaplanner

Re: Anaplan Connect Error Messages

It was confirmed by the Level 3 Support that these errors were due to issue at Anaplan side during the specific window when the Anaplan Connect scripts ran.

JaredDolich
Moderator

Re: Anaplan Connect Error Messages

@andre.lie 

Adding Anaplan Connect Pro @DaanishSoomar in case he has some additional insight.


Jared Dolich
ashish.banka
Super Contributor

Re: Anaplan Connect Error Messages

@andre.lie I have faced similar issues multiple times and I guess, we do not have a control on this as this was an issue from Anaplan platform itself. However, it would be great that Anaplan platform finds a way to re-initiate the jobs from where it failed / stopped working. 

 

This random issues creates data issues when one process is dependent on other.

 

Regards

AB

andre.lie
Certified Master Anaplanner

Re: Anaplan Connect Error Messages

@ashish.banka, thanks for sharing your experiences on the issue.

 

@JaredDolich, thanks for adding @DaanishSoomar into the loop.