Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In

UdayVaddiraju
New Contributor

Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In

We have observed an issue since today(Oct-9)

Issue:Excel getting crashed when trying to Sign-in and observed it in multiple systems.is there any work around for this?

Steps:1)Open Blank Excel work Book 2)Click Sign-In and enter details 3)Click on Sign-in  and Excel crashes post clicking on Sign-In

 

Thanks,

Uday

3 REPLIES 3
jai.kannan
Occasional Contributor

Having the same exact issue. Please advise

MagaliP
Community Boss

Hi both,

 

Sorry to hear you have been experiencing issues. Please raise those with Support so we can investigate.

 

Kind regards,

Magali

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!
creck92
New Contributor

We are experiencing the same issue with two users.  User A has Excel crash 75% of the time after clicking on SSO login.  No error messages appear in the logs.  User B has Excel hanging 30 seconds on startup before crashing.  They also experience the issue switching between tabs.

 

Uninstalling and reinstalling does not resolve the issue.  I even cleared all installed files and registry entries related to Anaplan.  We are running Windows 10 1909 and Excel 365 1908.

 

I have a case opened with Anaplan for this issue.