Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In

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New Contributor

Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In

We have observed an issue since today(Oct-9)

Issue:Excel getting crashed when trying to Sign-in and observed it in multiple systems.is there any work around for this?

Steps:1)Open Blank Excel work Book 2)Click Sign-In and enter details 3)Click on Sign-in  and Excel crashes post clicking on Sign-In

 

Thanks,

Uday

3 REPLIES 3
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New Contributor

Re: Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In

Having the same exact issue. Please advise

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Certified Master Anaplanner

Re: Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In

Hi both,

 

Sorry to hear you have been experiencing issues. Please raise those with Support so we can investigate.

 

Kind regards,

Magali

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!
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New Contributor

Re: Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In

We are experiencing the same issue with two users.  User A has Excel crash 75% of the time after clicking on SSO login.  No error messages appear in the logs.  User B has Excel hanging 30 seconds on startup before crashing.  They also experience the issue switching between tabs.

 

Uninstalling and reinstalling does not resolve the issue.  I even cleared all installed files and registry entries related to Anaplan.  We are running Windows 10 1909 and Excel 365 1908.

 

I have a case opened with Anaplan for this issue.