Anaplan MAILTO Functionality Not Working -

Jitendra.Vishnolia
Certified Master Anaplanner

Re: Anaplan MAILTO Functionality Not Working -

Hi @RobinSilk ,

 

Please check your line items again

  • Click to Send Reopened Bug Email should be Text-formatted line item with text type as general expression
  • Email Address line item should be Text-formatted line item with text type as Email 
  • CC and BCC line item should be Text-formatted line item with text type as Email 
  • Subject and Body line items should be Text-formatted line item with text type as general

~ Jitendra

RobinSilk
Contributor

Re: Anaplan MAILTO Functionality Not Working -

I have made sure this is the case for my setup and it is still not working. I posted a video in a response higher up in the thread to illustrate this. My pop-up settings allow Anaplan (screenshot attached).

jasnyder1973
Certified Master Anaplanner

Re: Anaplan MAILTO Functionality Not Working -

Hi There,

 

We ran into a similar issue where mailto was not working in Chrome for PC, but appeared to be working in the MAC.  I work on a PC the original Model Builder was on MAC.

 

There were two issues I found

 

1) CC and BCC fields formatted to Text/Mailto but were empty.  I changed this to text and hardcoded to ""

2) Body of the email had either extra special characters or too many characters...this was done to try and create line breaks in the body.  Special character seemed to be working on the MAC.  I removed the extra spaces / special characters and this resolved this issue.

 

I did a argument by argument debug of this so I am pretty confident that these were apparent issues.

 

Best,

 

James