Anaplan MAILTO Functionality Not Working -

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Contributor

Anaplan MAILTO Functionality Not Working -

Hello,

 

I am trying to build out a module that will have a saved view filtered on if a user has "Has Bug Re-Opened?"  = TRUE. I've attached a screenshot of what my MAILTO function looks like along with the other line items to validate that it has been set up correctly. 

 

If my understanding is correct, line item "EMAIL: Has Bug Reopened?" should be underlined and when I click on it an email tab should open up. Unfortunately, that doesn't happen; no pop-up appears. Another screenshot attached.

 

Any clue as to why this isn't working? For reference, I am using google chrome. 

11 REPLIES 11
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Master Anaplanner/Community Boss

Re: Anaplan MAILTO Functionality Not Working -

Hi Robin,

Syntax looks correct, so not sure why it's not working

Can you replace the CC and BCC in the formula with this:
MAILTO("TEXT", Email, "", "", 'TEXT', 'TEXT')
ie. remove the CC and BCC reference

Regards,
Anirudh
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Contributor

Re: Anaplan MAILTO Functionality Not Working -

Hey, tried this and no difference in process. Thanks for the suggestion though.

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Master Anaplanner/Community Boss

Re: Anaplan MAILTO Functionality Not Working -

@RobinSilk 

 

Can you check the format of your line item? Have you kept it Text->Mail or Text-> General, looks like you have kept it Text-> General. If so, change it to Text->Mail

 

Hope that helps

Misbah

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Contributor

Re: Anaplan MAILTO Functionality Not Working -

Hey, thanks for this suggestion. I changed to Email text type and now when I click the link a pop-up appears briefly, then closes. No email for me to send. Attached a short recording of this issue.

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Master Anaplanner/Community Boss

Re: Anaplan MAILTO Functionality Not Working -

Robin,

As Jithendra pointed out, are the User email, CC and BCC formatted as Email instead of general text?
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Certified Master Anaplanner

Re: Anaplan MAILTO Functionality Not Working -

Hi @RobinSilk ,

 

Seems your pop-ups for Anaplan site are disabled in google chrome. Enable them and try again.

 

~ Jitendra

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Contributor

Re: Anaplan MAILTO Functionality Not Working -

Please see attached for settings. These were already all allowed; perhaps there is another to add?

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Master Anaplanner/Community Boss

Re: Anaplan MAILTO Functionality Not Working -

@RobinSilk 

 

It means that outlook is not the default option for your browser.

 

If you are on Windows go to 

Windows Settings->Apps->Default Apps-> Email. Change to Outlook

 

Hope that helps 

Misbah

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Contributor

Re: Anaplan MAILTO Functionality Not Working -

I think this worked! Thanks so much!