Anaplan model not opening up.

js185656
New Contributor

Anaplan model not opening up.

I was unable to open the model I was working on,as well as other models of that workspace are also not opening.I can open the models of other workspaces.

 

It so happened that I applied a formula and that seemed to be incorrect and I was getting the processing error.My browser just got refreshed in the middle of that processing and since then I am facing the above stated issue.

It would be a great help if someone could tell what to do in this case.

7 REPLIES 7
JaredDolich
Moderator

Re: Anaplan model not opening up.

@js185656 

Some ideas for you.

  1. You can go to manage models and click on "manage tasks". Then shut down the process that Anaplan is working on. 
  2. You may need to go to history and restore the model back to a previous transaction
  3. Reset your password if you cannot get to the workspace or model at all.
  4. Wait. You might be in a timeout / penalty box. I've seen this take as long as 15 minutes to clear.
  5. Try a different browser, particularly Chrome incognito.

Jared Dolich
js185656
New Contributor

Re: Anaplan model not opening up.

@JaredDolich
Thank you for your response
but I am still unable to open up the model/workspace.Its been more than 2 hours now since this is happening.I have tried edge/incognito as well.
It seems that the problem still persists.
Thanks
JaredDolich
Moderator

Re: Anaplan model not opening up.

@js185656 

Definitely worth an email to support@anaplan.com

 


Jared Dolich
js185656
New Contributor

Re: Anaplan model not opening up.

@JaredDolich
Surely I'll contact the support.
The model was in offline mode,is there anything to do with that.
JaredDolich
Moderator

Re: Anaplan model not opening up.

@js185656 

Yep! That's it. You can turn it back online from manage model. Then click on change mode. Give yourself a solution! You solved it yourself. Nice job!!

 

JaredDolich_0-1639781041203.png

 


Jared Dolich
js185656
New Contributor

Re: Anaplan model not opening up.

@JaredDolich
I can't even open the manage models for that workspace.
JaredDolich
Moderator

Re: Anaplan model not opening up.

@js185656 

The only explanation for that is that you do not have access to that workspace. You'll need to have someone add you. Sorry, probably not what you wanted to hear but the good news is that all you have to do is change the status of the model.


Jared Dolich