Can't find the image - NUX Image card

CommunityMember126793
Contributor

Can't find the image - NUX Image card

Hi Friends - I am experiencing an issue wherein unable to display image on the IMAGE CARD in NUX Board page. I can access this page using Office365 credentials. Image (.png) is on SharePoint folder which can be access through office365 MFA.

CommunityMember126793_0-1613972473849.png

Given the security now a days, most of the orgs are on MFA; Is office365 MFA an issue here to access and display?

12 REPLIES 12
Ingilavicus
Certified Master Anaplanner

Re: Can't find the image - NUX Image card

Hi @CommunityMember126793 ,

 

In my experience you have to make sure you both have access to the image location and you are signed in with your 365 accounts. Otherwise, the image won't display. If the data on the image is not extremely sensitive you might want to check other storing options like: imgbb.com or imgur.com, whith those sites it's still extremely difficult to find anything if you don't have the link, but there are no access issues. 

 

Andris

nathan_rudman
Community Boss

Re: Can't find the image - NUX Image card

The server request to display the image is made by Anaplan, not you. The link needs to be publicly accessible. Or at least to the Anaplan server.


Nathan Rudman, Anaplan Model Builder
MarkWarren
Expert

Re: Can't find the image - NUX Image card

An easy way to test the access is to open a browser in incognito/private browsing mode and paste the image link in to the address bar.
JaredDolich
Master Anaplanner/Community Boss

Re: Can't find the image - NUX Image card

@CommunityMember126793 

Just to add to @Ingilavicus and @nathan_rudman make sure the URL is on a secure socket layer ("HTTPS"). Example https://www.yourimagelocation.com/image.png


Jared Dolich
CommunityMember126793
Contributor

Re: Can't find the image - NUX Image card

 @Ingilavicus , @nathan_rudman and @JaredDolich 

 

URL is following secured socket layer protocol (HTTPS) and image is at SharePoint.

I have access to the SharePoint location but unfortunately Anaplan is unable to locate / access the image.

 

With all surprise, image is not reflecting even on standard dashboard.

 

Applied flow:

1. Model > Module > Line Item (Link type)

2. MS Teams group

3. Uploaded a png image (which can be access through SharePoint location also)

4. Link this image to the line item

5. Image card (NUX) / Image (Standard dashboard) > Link Line Item

 

Unable to locate the image and showing the error pasted in the original post in this thread.

nathan_rudman
Community Boss

Re: Can't find the image - NUX Image card

can anyone access this link ? if you share it with us here can we see it ?

Nathan Rudman, Anaplan Model Builder
CommunityMember126793
Contributor

Re: Can't find the image - NUX Image card

Sorry, can't be shared and accessed publicly

nathan_rudman
Community Boss

Re: Can't find the image - NUX Image card

then it cannot work. How would Anaplan access it ?

Nathan Rudman, Anaplan Model Builder
CommunityMember126793
Contributor

Re: Can't find the image - NUX Image card

I mean, can't shared it here