Cannot Install Anaplan Excel Add-In - Misleading Error Message Displayed

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New Contributor

Cannot Install Anaplan Excel Add-In - Misleading Error Message Displayed

Hello,

I am following the following instructions in order to download the Anaplan Excel add in (in this case, the latest version - 3.1., but equally I have failed to successfully install any iteration of the add in)

 

https://help.anaplan.com/anapedia/Content/Extensions_and_Addins/Excel3_Add-in/Excel3Installation_and...

 

I have met the following requirements:

  • Downloaded and installed Office 365 installed locally on my PC
  • Windows 10
  • Downloaded and installed Microsoft .NET Framework 4.7
  • Downloaded and installed Visual Studio Code version 1.37.1
  • Downloaded and installed Visual C++ Redistributable Packages for Visual Studio 2013

Please can anyone advise on how we continue? Those who had downloaded the add in a while ago are having no problems, this just appears to be affecting those who have tried to download the application recently.

 

Many thanks,

 

Jack

1 REPLY 1
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Master Anaplanner/Community Boss

Re: Cannot Install Anaplan Excel Add-In - Misleading Error Message Displayed

Hi @Jack_Dolan 

 

This issue can arrise depending on the stack you currently have installed. 

As the software may be picking up the incorrect version.

So you may have to uninstall - Visual C++ Redistributable Packages for Visual Studio 2013

 

There is a similar topic with a different version of Excel that this worked for:

https://community.anaplan.com/t5/Anaplan-Platform-Discussions/Excel-Add-In-v3-Install-failed-with-qu...

 

I would attempt this and if you are having any futher issues it would be best to contact support@anaplan.com.

 

I hope this helps,

 

Usman