Disable User - Tenant Admin

Highlighted
Community Boss

Disable User - Tenant Admin

Hi Team,

 

I have disabled a User in Tenant Admin & was expecting that User to be switched to No Access in Models but they still have their original access in 1 of the Models I checked

 

Do I need to turn the User off in every Model rather than at the Tenant Admin level? 

IMG1.PNG

IMG2.PNG

 

Thanks

 

Mark

 

 

 

5 REPLIES 5
Highlighted
Master Anaplanner/Community Boss

Re: Disable User - Tenant Admin

@MarkTurkenburg 

 

Disabling User is happening at Tenant Level which means that particular User will no longer be able to login thru that email ID to that tenant. It is irrelevant to check his model access because he has been disabled at the tenant level. But I guess Anaplan should automatically change the status from Access to No Access just to remove the confusion.

 

Hope that helps

Misbah

Highlighted
Community Boss

Re: Disable User - Tenant Admin

Thanks @Misbah 

 

Makes sense but logically you would expect the User to be removed from the Model or at least have their access level changed

 

Mark

Highlighted
Master Anaplanner/Community Boss

Re: Disable User - Tenant Admin

@MarkTurkenburg 

 

Yes I agree. But we use the disabling feature only when the person has left the organization or has changed the roles & doesn't need access or person is a contractor and may join back. This feature takes away his feature of logging in throughout the tenant.

 

Also there are other updates coming to Tenant Admin feature which might be worth using in such cases. Let's see as and when that comes

Highlighted
Community Boss

Re: Disable User - Tenant Admin

@Misbah that is sensible. We had some Users set up from prior projects that never got off the ground and were set to No Access etc & hence were not required but have been counted towards our Licence tally. I disabled them rather than deleting them from a Model view but was confused to see them still visible in the Model with the same access etc so I deleted the User at that point to remove any ambiguity

 

Be helpful in the future if the Tenant status and Model status sync

 

Thanks for your help!

 

Mark 

Highlighted
Community Boss

Re: Disable User - Tenant Admin

@Misbah 

 

I have deleted the redundant Users from the Model view but they are still showing in the Tenant Admin User list (though they are Disabled)

 

I cannot locate a function to delete users from the Tenant Admin User list?

 

There seems to be a real disconnect between the Tenant Admin User list and the Model User list!

 

Mark