Error anaplan connect

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Frequent Contributor

Error anaplan connect

Hi team,

 

I have problem with anaplan connect 1.4, sometimes i get error 

 

2020-07-13 09:21:25 INFO 88 |-- Initializing Service...
2020-07-13 09:21:25 INFO 88 |-- Authenticating via Basic...
2020-07-13 09:21:47 INFO 88 |-- Retrying API request: Attempt (1)
2020-07-13 09:21:50 INFO 88 |-- Retrying API request: Attempt (2)
2020-07-13 09:21:54 INFO 88 |-- Retrying API request: Attempt (3)
2020-07-13 09:22:11 ERROR 88 |-- Server files not found: Server-Files not found for Model-ID=AE3A34E7D5AA49C1B94D37092885E250 (Retryable: api.anaplan.com: Temporary failure in name resolution executing GET https://api.anaplan.com/2/0/workspaces/8a81b00e6d9da7a4016e361dd8ea0319/models/AE3A34E7D5AA49C1B94D3... (Unknown host: api.anaplan.com: Temporary failure in name resolution))

 

OR 

 

2020-07-13 09:49:25 INFO 44 |-- Initializing Service...
2020-07-13 09:49:25 INFO 44 |-- Authenticating via Basic...
2020-07-13 09:49:35 INFO 44 |-- Retrying API request: Attempt (1)
2020-07-13 09:49:38 INFO 44 |-- Retrying API request: Attempt (2)
2020-07-13 09:49:43 INFO 44 |-- Retrying API request: Attempt (3)
2020-07-13 09:50:00 ERROR 44 |-- Anaplan API: Basic Authentication failed! (Retryable: auth.anaplan.com: Temporary failure in name resolution executing POST https://auth.anaplan.com/token/authenticate (Unknown host: auth.anaplan.com: Temporary failure in name resolution))

 

how to fixed this error?

 

thanks

1 REPLY 1
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Contributor

Re: Error anaplan connect

@Panji  its a network error,

I suggest you should cross check once whether api.anaplan.com and auth.anaplan.com are whitelisted in your firewall or not.