Excel Add-In Unexpected Error

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Occasional Contributor

Excel Add-In Unexpected Error

I have recently installed Excel Add-in 3.2.129 and I cannot get it to work. When I run a query I get the following:

 

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Followed by a long wait and then:

 

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Any ideas??

 

8 REPLIES 8
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Master Anaplanner/Community Boss

Re: Excel Add-In Unexpected Error

Hi @sheena.davies 

 

I have not seen this issue before. 

Have you contacted support@anaplan.com? 

 

Most likely an issue with the install. 

Did you uninstall the old add-in? 

 

Thanks,

 

Usman

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Occasional Contributor

Re: Excel Add-In Unexpected Error

Hi

 

Yes - uninstalled the old one though it proved rather tricky and ended up uninstalling/re-installing Office to achieve it.

 

Regards

 

Sheena

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Master Anaplanner/Community Boss

Re: Excel Add-In Unexpected Error

Hi Sheena, 

 

Did you contact Anaplan support? 

 

@kieran-bagnall are you able to advise on this issue? 

 

Thanks,

 

Usman

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Certified Master Anaplanner

Re: Excel Add-In Unexpected Error

Hi Usman,

 

Thank you for your message. I am the Product Manager for the Excel add-in and I am sorry you have been experiencing issues with the add-in.

 

We have released last week a new version 3.3 so I would recommend upgrading to this version.

 

If you still face an issue, please contact Anaplan Support.

 

Thank you very much.

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!
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Occasional Contributor

Re: Excel Add-In Unexpected Error

Hi Magali

 

I've updated to v3.3 and contacted support - no resolution yet.

 

Regards

 

Sheena

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Certified Master Anaplanner

Re: Excel Add-In Unexpected Error

Hi Sheena,

 

Thank you for your reply. I have looked into your support ticket and the analyst is suggesting it may be an issue with you language / decimal separator setup on your machine. He provided you with steps to follow in order to change those settings.

I will keep an eye on your ticket but trust our Support team is on top of this.

 

I hope this helps

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!
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Occasional Contributor

Re: Excel Add-In Unexpected Error

I was temporarily using semicolon to delimiter csv files as working with some files from France. Changed it back to comma and all now working.

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Occasional Contributor

Re: Excel Add-In Unexpected Error

Thanks I had the same issue. It didnt work because of the semicolon list separator in my regional settings.