Excel Add-In Unexpected Error

sheena.davies
Occasional Contributor

Excel Add-In Unexpected Error

I have recently installed Excel Add-in 3.2.129 and I cannot get it to work. When I run a query I get the following:

 

Capture.PNG

 
 

Followed by a long wait and then:

 

Capture.PNG

 

Any ideas??

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
MagaliP
Community Boss

Re: Excel Add-In Unexpected Error

Hi Sheena,

 

Thank you for your reply. I have looked into your support ticket and the analyst is suggesting it may be an issue with you language / decimal separator setup on your machine. He provided you with steps to follow in order to change those settings.

I will keep an eye on your ticket but trust our Support team is on top of this.

 

I hope this helps

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!

View solution in original post

sheena.davies
Occasional Contributor

Re: Excel Add-In Unexpected Error

I was temporarily using semicolon to delimiter csv files as working with some files from France. Changed it back to comma and all now working.

View solution in original post

8 REPLIES 8
usman.zia
Master Anaplanner/Community Boss

Re: Excel Add-In Unexpected Error

Hi @sheena.davies 

 

I have not seen this issue before. 

Have you contacted support@anaplan.com? 

 

Most likely an issue with the install. 

Did you uninstall the old add-in? 

 

Thanks,

 

Usman

sheena.davies
Occasional Contributor

Re: Excel Add-In Unexpected Error

Hi

 

Yes - uninstalled the old one though it proved rather tricky and ended up uninstalling/re-installing Office to achieve it.

 

Regards

 

Sheena

usman.zia
Master Anaplanner/Community Boss

Re: Excel Add-In Unexpected Error

Hi Sheena, 

 

Did you contact Anaplan support? 

 

@kieran-bagnall are you able to advise on this issue? 

 

Thanks,

 

Usman

MagaliP
Community Boss

Re: Excel Add-In Unexpected Error

Hi Usman,

 

Thank you for your message. I am the Product Manager for the Excel add-in and I am sorry you have been experiencing issues with the add-in.

 

We have released last week a new version 3.3 so I would recommend upgrading to this version.

 

If you still face an issue, please contact Anaplan Support.

 

Thank you very much.

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!
sheena.davies
Occasional Contributor

Re: Excel Add-In Unexpected Error

Hi Magali

 

I've updated to v3.3 and contacted support - no resolution yet.

 

Regards

 

Sheena

MagaliP
Community Boss

Re: Excel Add-In Unexpected Error

Hi Sheena,

 

Thank you for your reply. I have looked into your support ticket and the analyst is suggesting it may be an issue with you language / decimal separator setup on your machine. He provided you with steps to follow in order to change those settings.

I will keep an eye on your ticket but trust our Support team is on top of this.

 

I hope this helps

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!

View solution in original post

sheena.davies
Occasional Contributor

Re: Excel Add-In Unexpected Error

I was temporarily using semicolon to delimiter csv files as working with some files from France. Changed it back to comma and all now working.

View solution in original post

Maxime.Schaller
Occasional Contributor

Re: Excel Add-In Unexpected Error

Thanks I had the same issue. It didnt work because of the semicolon list separator in my regional settings.