I would check if you still have access to the module. To check this you will need workspace administrator access on the model. If you do not have this, please ask a WSA to check read access to the modules for your Anaplan account (Settings -> Users)
Thanks Jared. 1) I have the access to the module . 2) the module doesn't change in both Anaplan and Excel. 3) The password doesn't change.
Today I reopened the file, the connection is back to normal. But sometimes Excel cannot identify all Multiple-sheet connections needed to be refreshed. For example, 3 tabs come from the same module, only 2 are linked to refresh. I didn't change the format of the module in Excel.
Thanks for the response. I'm afraid that your situation is a bit beyond my knowledge. I would recommend the following: Send a note to firstname.lastname@example.org with the same detail as you provided here. they may have some additional information that will help you track down what's going on.
I also copied Magali, the extension leader at Anaplan, in the hope she may have some insight.
Once you feel you've gotten closer to the solution, I hope you'll post the solution here so we can all see the answer.
Customer Support team reviewed my case. I'm using the early build version of the Anaplan Excel addin 4.x (220.127.116.117). There have been some refresh issue that has been resolved in the latest version of the addin 18.104.22.1685.
After reinstallation, the refresh is working fine for now.