Excel Add-ins - Urgent

CommunityMember111277
Contributor

Excel Add-ins - Urgent

Hi All,

 

Need some advise with Excel Add-in

 

I installed Excel Add-in & after successfully login - I'm not able to create new connection. Please see the screenshot below

Note - I trying this activity for the first time

 

CommunityMember111277_1-1624623393884.png

 

Add-in Option

CommunityMember111277_2-1624623478975.png

 

Let me know if I have done something incorrectly.

 

Thanks

 

1 REPLY 1
MagaliP
Community Boss

Re: Excel Add-ins - Urgent

Hi,

 

Sorry fo hear about the issue. I have never seen this before in the context of a new workbook and installation.

 

Have you tried closing Excel and re-opening it? Creating a blank new workbook?

 

Please click on "add-in help" and then "contact support" to send an email to our support team who will be able to assist. This email will automatically contain the technical information we need to assist you.

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!