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HELP! Anaplan not working

naushad786
Frequent Contributor

Re: HELP! Anaplan not working

Hi @hemal,

 

When you will click New Connection and 2 options will pop up. select one of these and click on it.

 

naushad786_0-1583746696190.png

 

After selection you will see new window with workspace and model.

naushad786_1-1583746756125.png

 

Can you please restart your system and try again ?

 

Thanks,

Naushad

 

hemal
Occasional Contributor

Re: HELP! Anaplan not working

This is my issue.

When I click on new, a new window with workspace and model does not open. Instead, I have a grey excel worksheet appear and I cannot access my workbook until I close the greyed out sheet. 

naushad786
Frequent Contributor

Re: HELP! Anaplan not working

Hi @hemal,

 

It might be possibility that you are using two add-ins at the same time. can you please check add-ins in Developer option?

 

Thanks,

Naushad

 

 

MagaliP
Community Boss

Re: HELP! Anaplan not working

Hi,

 

I have not seen this error before. Could you please email Anaplan Support for investigation?

Thank you very much.

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!
hemal
Occasional Contributor

Re: HELP! Anaplan not working

anaplan add ins.PNG

 

Snapshot of the add ins I have.

 

My colleagues also have these Anaplan add ins and there Anaplan works fine.

 

Thanks

naushad786
Frequent Contributor

Re: HELP! Anaplan not working

Hi @hemal,

 

Please find the below Add-in screenshot. It is working fine for me and I am using "Anaplan.Excel.Addin64.xll" instead of "Anaplan.Excel.Addin-packed.xll.

 

It should work for you if your colleagues are using the same add-in.

 

Now, I would suggest you to contact and report the issue to support@anaplan.com

 

naushad786_0-1583750286551.png

 

Thanks,

Naushad

 

hemal
Occasional Contributor

Re: HELP! Anaplan not working

cool thanks for your help.