When you will click New Connection and 2 options will pop up. select one of these and click on it.
After selection you will see new window with workspace and model.
Can you please restart your system and try again ?
This is my issue.
When I click on new, a new window with workspace and model does not open. Instead, I have a grey excel worksheet appear and I cannot access my workbook until I close the greyed out sheet.
It might be possibility that you are using two add-ins at the same time. can you please check add-ins in Developer option?
I have not seen this error before. Could you please email Anaplan Support for investigation?
Thank you very much.
Snapshot of the add ins I have.
My colleagues also have these Anaplan add ins and there Anaplan works fine.
Please find the below Add-in screenshot. It is working fine for me and I am using "Anaplan.Excel.Addin64.xll" instead of "Anaplan.Excel.Addin-packed.xll.
It should work for you if your colleagues are using the same add-in.
Now, I would suggest you to contact and report the issue to email@example.com
cool thanks for your help.