Login Issue

Panji
Frequent Contributor

Login Issue

Hi team,

 

I have some issue about login, sometimes i had pop up error like a picture below , and i try to refresh and re login but not fixed, how to fixing this issue?

Panji_0-1633055311049.png

 

Thank

 

Panji

 

4 REPLIES 4
bhubeshrana
Contributor

Re: Login Issue

you are using wrong credentials, its the only case when you get this error.

Sheethal
Certified Master Anaplanner

Re: Login Issue

If issue persists reset the password using "Forgot Password?" option. That should solve the issue.
Hayden09
New Contributor

Re: Login Issue

Hello,

 

Did you have a fix on this issue? Facing same issue but no response from anyone and couldn't find this topic troubleshooting anywhere.

ChrisHeathcote
Community Boss

Re: Login Issue

The Anaplan platform and Anaplan Community require different sets of login and password details. 

 

However, if you use your browser to remember the password you must use the same password for both logins as the the tool does not seem to be able to distinguish the difference. 

 

Chris Heathcote
Bedford Consulting

Gold Partner and Regional Partner of the Year 2021, EMEA