New UX - Full Access user unable to view

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New Contributor

New UX - Full Access user unable to view

Hi

I am building dashboards in the New UX and my colleague is unable to view them.

He is set up in the model as a Full Access Workspace Administrator and can view the model fine, just restricted on the New UX pages.

How do we resolve this?

 

 

3 REPLIES 3
Master Anaplanner/Community Boss

Re: New UX - Full Access user unable to view

Hi @CommunityMember119565 

 

This is a setting that the Tenant Admin must change in the workspace settings. 

It is not possible for a normal workspace admin to change this setting. 

 

If you are unsure of whom is the tenant admin it is best to raise this with support@anaplan.com and they will be able to assist you in making this change and finding out whom your tenant admin is. 

 

I hope this helps to answer your question.

 

Thanks,

 

Usman

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Master Anaplanner/Community Boss

Re: New UX - Full Access user unable to view

@CommunityMember119565 

 

Tenant admin has to provide him an access to be a page builder

 

Thanks,

Misbah

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Occasional Contributor

Re: New UX - Full Access user unable to view

Hello @CommunityMember119565,

 

I would verify you didn't create the New UX dashboards in your "My Pages" these are only able to be viewed by yourself. It would also be very helpful if you can provide a screenshot of what you can see vs what your colleague can see.