SSO authentication with Safari Browser

Stacey_Gibbens
Certified Master Anaplanner

SSO authentication with Safari Browser

Hola,

Before I reach out to Anaplan Support, I wanted to see if others have been successful implementing SSO authentication using Apple's Safari browser.  Chrome is our primary browser, but there is a subset of our users that use Apple laptops and then Safari by default.  These are the steps that are taken and the outcome... it's very odd.  

  • Open Safari
  • Authenticate via SSO to Anaplan - it opens a new tab
  • Anaplan tries to launch but never does. A "home" file is downloaded.
  • Not closing Safari, go back to the link for SSO to Anaplan and it opens a new tab.  Anaplan then launches successfully. 
  • NOTE: if the Safari browser is closed, then the entire set of steps above repeats.

Is it just us or ...? 
Thanks,

Stacey

1 ACCEPTED SOLUTION

Accepted Solutions
LaurenF
Group Leader - Employee

Re: SSO authentication with Safari Browser

You may want to open a ticket on this.. I'm able to use SSO via Safari without any weird downloads or tabs!

View solution in original post

1 REPLY 1
LaurenF
Group Leader - Employee

Re: SSO authentication with Safari Browser

You may want to open a ticket on this.. I'm able to use SSO via Safari without any weird downloads or tabs!

View solution in original post