Send and Refresh Error After Upgrade to 3.4

jwillia0
New Contributor

Send and Refresh Error After Upgrade to 3.4

After I upgraded my excel plug in to 3.4, I can no longer write back to a module. I can Refresh fine, but if I attempt to Send and Refresh, I receive a note saying "there was an error detecting changes." Has anyone else experienced this? If so, please assist.

2 REPLIES 2
Misbah
Master Anaplanner/Community Boss

Re: Send and Refresh Error After Upgrade to 3.4

@jwillia0 

 

Looping @MagaliP 

MagaliP
Community Boss

Re: Send and Refresh Error After Upgrade to 3.4

Thank you for your message and I am sorry you have been experiencing issues.

I am not aware of any reason why the refresh would work but not the send and refresh after an upgrade. I would recommend contacting Anaplan Support.

 

Also, is there a reason why you choose to upgrade to 3.4? The latest version is 4.1. I would suggest trying out the latest version in case it fixes the issue.

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
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