Timeout error while CA Certificate Authentication for file Import.

ben_speight
Super Contributor

Re: Timeout error while CA Certificate Authentication for file Import.

I don't think this is specific to the authentication method - it looks like the API request gave up after about a minute. If something else is happening with that model (eg open/save/import/export) that takes longer then the request can time out. You can adjust the retry timeout (-rt) and max retry count (-mrc); I think the maximum timeout is the default (a minute) but the default count can be increased from the default (and minimum) 3 up to 15 which may help.

DaanishSoomar
Certified Master Anaplanner

Re: Timeout error while CA Certificate Authentication for file Import.

If this does not help, perhaps @Deepu you could open a Support ticket by emailing support@anaplan.com. @eric_paulsen and his team can assist by taking a look at details tied to the account, credentials, and error logs on the backend. 

Orangutangle
New Contributor

Re: Timeout error while CA Certificate Authentication for file Import.

  1. Download the Securly Certificate CRT file. 
  2. Navigate to Finder > Applications > Utilities > Keychain Access.
  3. Select "System" in the left-hand column.
  4. Open 'File > Import Items' and import the certificate file into the "System" keychain.