Unable to login

ShubhamCh
New Contributor

Unable to login

Hi,

I have been trying to log in Anaplan but everytime I try, an error appears "Something went wrong try again". 

Can anyone help me to fix this error.

Thanks in advance.

 

3 REPLIES 3
Misbah
Moderator

Re: Unable to login

@ShubhamCh 

 

That error may be because your password is expired. We used to get "Your Password is expired" message but now we get "Something went wrong try again" message.

 

Try changing your password and login

Misbah

ShubhamCh
New Contributor

Re: Unable to login

Hi @Misbah 

Thanks for replying but I resetted my password on last Friday only. I was facing this issue on friday too then I changed my password but that didnt work. I used another browser it worked but now another browser is also not working.

Misbah
Moderator

Re: Unable to login

@ShubhamCh 

 

Oh! In that case Log a ticket with support@anaplan.com

They should be able to fix it

 

Misbah