Unavailable Action Help

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Regular Contributor

Unavailable Action Help

Hi

I have a Button/Action on a dashboard showing unavailable, and if i look in contents i can not tick it, then comes the fun of trying to find  which action, module, dashboard etc etc is the cause. I have been looking for an hour now and still no joy, is there a way this 'unavailable' could be more useful?

 

1 REPLY 1
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Certified Master Anaplanner

Re: Unavailable Action Help

Hello,

 

So there are a few reasons where an Action can show as unavailable, I recommend looking at each of these:

 

1. The Action needs to be approved for that role if it is to be available. If you go to Users in Model Settings and choose the Roles --> Actions Tab you will see a list of all actions and check boxes next to each role. If the Action is a Process (a collection of other Actions) then you need to give access to each of Actions that make up the process.

 

2. If the Action is to open a dashboard, then you need to make sure that all modules within that dashboard are accessible by that role. 

 

Hope that helps!

Griffin