Website Issues - Login Error

Asherlots
New Contributor

Website Issues - Login Error

Hello:

I see multiple people on the "known issues and workaround" page are having the same issues I am currently having. Since I'm new I'm just not sure if it's here that I post that I'm having the same issues? I cannot log in because the page keeps giving me and error message and I can't bypass it by hitting "forgot password". How do we known when those types of issues have been resolved? 

Thanks!

- Ashley J 

1 REPLY 1
Misbah
Moderator

Re: Website Issues - Login Error

@Asherlots 

 

Usually it throws an error ( although invalid) when your password is expired. That was one of the issues that we faced in the past and I believe it still shows the same error. Resetting the password was the way to move forward.

 

But if you do not get that option as well then try changing the browser & see if that works before you raise a ticket with support

 

Misbah

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