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Actions are required by Anaplan workspace administrators to update your Anaplan environment to support TLS versions 1.1 or 1.2. Why is this change necessary? Transport Layer Security (TLS) is a security protocol that provides privacy and security to applications that communicate with each other over a network. This protocol ensures that connections are made between the intended end points using encryption and identity verification. As an older version, TLS 1.0 has several security vulnerabilities that are fixed in TLS 1.1 and 1.2. As a result, it is now considered standard security practice to disable TLS 1.0 for websites, web applications, and APIs and only support TLS 1.1 and TLS 1.2. We are confident the improved security provided by transitioning support solely to TLS 1.1 and 1.2 is worth the minor inconvenience created by this change. Actions required to avoid any disruptions to your Anaplan experience. This change is effective as of October 7, 2017. If you have not carried out these steps, please do so as soon as possible to ensure that your organization is not affected. Note that after this change, devices that run on iOS 8 or older and Android 5 or older are no longer supported. Upgrade Anaplan Connect to Java 8 if your organization uses Java 6.x or 7.x with Anaplan Connect. Test clients such as Anaplan Connect or custom integrations against the API URI with TLS 1.0 disabled.  Upgrade browsers that do not support TLS 1.1 or higher. Upgrade Anaplan Add-ins for Microsoft Office. Below you’ll find additional details for each action item: Step 1: Upgrade Anaplan Connect to Java 8  Upgrade to Java 8 using one of these options if your organization uses Java 6.x or 7.x with Anaplan Connect:  Option 1: Write a shell script that sets the JAVA_HOME environment variable to the location of the Java 8 Runtime Environment you want to use.  Option 2: Contact Anaplan Support for a script to replace AnaplanConnect.bat or AnaplanConnect.sh. The replacement script ensures that you are using a supported version of Java for Anaplan Connect. Option 3: If you have already installed Anaplan Connect, create your own replacement script: Navigate to the Anaplan Connect directory. For example, on Windows the directory might be C:\anaplan-connect-1-3-3-3. Make a backup copy of the script that calls Anaplan Connect: Windows: Make a copy of bat and name that backup copy AnaplanClient.bat-OLD. Linux/UNIX/MacOS: Make a copy of sh and name the backup copy AnaplanClient.sh-OLD. Edit the script that calls Anaplan Connect: Windows:In bat replace "%JAVA%" with the version directory of Java 8 to use for Anaplan Connect. Linux/UNIX/MacOS:In sh to replace "${java}" with the version directory of Java 8 to use for Anaplan Connect.   Windows .bat file Linux/UNIX/MacOS .sh file Original: rem Start the Java virtual machine "%JAVA%" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine exec "${java}" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" Change to Java 8: rem Start the Java virtual machine "C:\Program Files\Java\jre1.8.0_66\bin\java" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine for MacOS involves /Library exec "/Library/Java/JavaVirtualMachines /jdk1.8.0_60.jdk/Contents/Home/bin /java" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" The directory name on your computer might differ from these examples. For more information, see Data Integration on Anaplan Community. Step 2: Test Clients You can test clients such as Anaplan Connect or custom integrations by changing the API URI in your scripts to a URI that has TLS 1.0 disabled. This verifies whether your clients work with TLS 1.1 or higher. To test your custom scripts: Replace the API URIs in your custom scripts with the API test URI. For instance: -service https://api2.anaplan.com. Run the scripts and confirm whether they ran successfully. (Note that because the test API server is used to verify if your client works on TLS 1.1+, you only need to send basic API requests from their client and not large volumes of data.) Step 3: Upgrade Browsers Upgrade browsers that do not support TLS 1.1 or higher. We recommend using the latest versions of Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari. Step 4: Upgrade Anaplan Add-ins for Microsoft Office We have released a new version of both the Excel and Powerpoint Add-ins. Previous versions that use TLS 1.0 are no longer able to access Anaplan. If you still have previous versions, please follow the prompts to automatically download and update to the new version the next time you open Excel or Powerpoint. If you don't receive prompts or you prefer to download the latest versions manually, you can do so from the Anaplan Downloads form. Questions, Comments, or Concerns? Feel free to contact us at support@anaplan.com for further assistance.
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Question How can I mass delete data from a Module? Answer Log in to Anaplan. Click  the name of the model that contains the module for mass data deletion. Create an import with all "0s" (from Number-formatted cells) OR a blank value as follows: Export the module. Paste all blank values in the module. Import the changed module back into the model. Run the import. If this is an action you will have to do often, consider using the  Delete from List Using Selection  action as a resolution.
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Question Why is conditional formatting disappearing from modules after setting the conditional formatting rules? Answer Check the two following conditions: Check if the Enable Conditional Formatting  checkbox is checked for conditional formatting.  If the Enable Conditional Formatting option is not selected, any existing rules will be deactivated. See Conditional Formatting in Anapedia for more details. Save   the views created after adding rules and applying conditional formatting to ensure that the conditional formatting stays. If either of these fixes do not resolve the issue, please contact Anaplan Support. 
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Question When I log in I see the message "You Have Successfully Logged in to Frontdoor" and a blank screen. What should I do? Answer If you experience this message but still cannot log in, attempt to log in again using this URL: https://sdp.anaplan.com/launchpad/. If you're unable to load this hyperlink, try clearing your browser cache. You can find instructions for clearing the cache of each major browser here. Once you have cleared your cache, relaunch your browser and attempt to log in again using the link above. If clearing the cache doesn't allow you to load the hyperlink, then you may need to attempt to log in via a different browser or try logging in on a different workstation. If either of those are successful, you should inform your company's IT department that your PC is having local issues. They should be able to diagnose and resolve your concern. If your company's IT department confirms there is no issue on their end, please contact Anaplan Support for additional assistance.
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When copy/pasting a cell value, Anaplan uses the browser language settings to set the decimal separator. If the copied number has a different format from the one set for the Line Item, users receive the error above. To resolve this error, users need to change the browser language to match the number format of the Line Item. For example, if the Line item has a format -1,234.57, change the browser language to English (United States): To change the browser locale follow these steps: MS Internet Explorer (IE): Uses the decimal separator set in System Settings Go to the   Control Panel Select Clock Select   Language Select   Region Select   Format Google Chrome: Uses the decimal separator set in browser Settings Go to the   Advanced Settings Select   Languages Select   Language and Input Settings  Select   Add Select   Display Google Chrome   in the language   Firefox: Uses the decimal separator set in browser Settings Go to   Options Select   Content Select   Languages Select   Choose If you change the browser locale, also be sure to verify that the browser is up to date with the most current version. If you continue to experience issues after attempting these steps, please contact Anaplan Support. 
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Question How do I change the name of a Module? Answer Log in to Anaplan. Click  the name of the model that contains the module for the name change. Click the Modules page under the Model Settings. Double-click on the module that you want to rename. This will place the name in edit mode for the module name. Enter the new name of the module and press Enter. Click  the Tab  button on the keyboard or  click  on another cell to save the new module name.
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If you are unable to access Anaplan, there are several possible causes. This guide will walk you through some of them and assist you in troubleshooting your issue. If you continue to experience difficulty accessing Anaplan, please  create a support case in your Case Portal, or  contact Customer Support  via email, phone, or chat.  As a starting point, please ensure: you know your login credentials. (If you are unsure of your credentials or believe you may have forgotten them, please see My email address or password is not correct below.) you are using the correct login URL: https://sdp.anaplan.com/launchpad Please locate the statement below that best describes your situation and attempt the troubleshooting steps that follow. My email address or password is not correct.  Ensure that you are using the email address that is registered within Anaplan. Check with your workspace administrator to verify that your email address has been registered and is the correct address.  Attempt to reset your password using the Forgot password? link on the login page. If you are unable to successfully reset your password and log in, please contact Support. I requested a password reset, but the reset link I received is not working. Your internet browser may have cached corrupted or outdated data. Try clearing your browser's cache, attempt logging in with a different browser, or even reinstall your browser.  I am receiving an "account locked" message. You have attempted to log in with the incorrect credentials too many times. Please attempt to reset your password using  the   Forgot password?   link  on the login page. Contact Support if you do not know or cannot remember your login credentials. I am receiving an "account inactive" message. Your  account has been marked as "inactive." Please contact your workspace administrator to request access to at least one model in order to reactivate your account. When I log in, I do not have access to any models and/or any workspaces. If you do not currently have access to models or workspaces, please contact your workspace administrator directly to request access.
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If you are having difficulty with importing, this guide will walk you through some steps to help you identify and resolve your issue. Start with Option 1, and only proceed to Option 2 and then Option 3 if the preceding steps do not resolve your issue. If you continue to experience difficulty with your import, please  create a support case in your Case Portal, or  contact Customer Support  via email, phone, or chat.  Option 1 Remove the original source model data source from your target model, and try importing again. You will need to delete the mapping to the original model before remapping and reconnecting to this copy of the model. Go to Settings, and select Actions. Click Manage Import Data Sources. Look for the source model or source of the problem import. Click it, then press Remove. Now you can re-attempt your import, but you will need to re-build/re-map it. Option 2 You may have experienced this error if you import the model to another workspace than when your import was set up. The following scenario may describe how this occured: Source model A on Core 1  Target model B on Core 1 On the target model, import from source model A to your list  Import target model A to core 2  On the target model, select your list and import from source This produces the error "Failed to locate model (source model)." To fix this, remove your original source model data source from your target model, and try again.  Option 3 Close all tasks in the problem workspace and try to import again. To do this, click on your name on the top right of your workspace. Click Manage models. Click Manage tasks. Click on each task and end it. Open the desired import(s). Delete the source file from the model. Attempt to upload the desired import(s) again.
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Question I’ve received the following error message: “Failed to locate model (source model)” What causes it and what should I do to resolve it? How does it happen? You will see this error if you have performed the following: Create an import between two models within the same workspace. Import the target model to another workspace. Attempt to run or edit the import in the new model, or attempt to create an new import using the import data source that was created in step 1.  How do I resolve it? In the model which is showing the error, navigate to Settings > Source Models. Select the model which is the source of the import (note: the preceding workspace name will be incorrect). Click Edit Mapping; you will see the following warning at the top of the selection dialog box: "Original source model is not available." Select the workspace the source model is in from the dropdown, and then select the source model and click OK. Retry the import action, and it will now reference the correct source model. Please  contact Anaplan Support with any further questions. 
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