Question How can I mass delete data from a Module? Answer This can be resolved by completing the following steps: Create an import with either all 0's (from Number-formatted cells) or a blank value. This can be done by exporting the module, pasting in all blank values, and then importing the result. Run the import. If this is an action the the user will have to do often, consider the Delete from List Using Selection action.
Question I’ve received a popup message when attempting to access a model with the following error message: Sorry, failed to load application: Error:
Anaplan/modelingloader#_loadReduxApp: App not deployed What should I do? Answer This can be resolved by clearing the cache and cookies from your internet browser, and then reloading the Anaplan page.
Question Can I change or replace my email address that is used in the Anaplan platform? Answer A user's email cannot be changed or replaced for security purposes. If a new email address is desired, create a new user in the workspace using the new email address. Contact a workspace administrator for assistance with this process.
Question What are Anaplan’s public IP addresses? I would like to whitelist a range of IPs to allow communication for Anaplan Connect, Anaplan add-ins, and third party integration tool. Answer Generally we don't release details on our public IP ranges because those are liable to change without notice for various reasons. If possible please reference our services by their external DNS host names, for example: www.anaplan.com sdp.anaplan.com eu-core*.anaplan.com core*.anaplan.com api.anaplan.com
Question I am receiving the following error message: Anaplan API: Communication failure (SSL peer unverified: peer not authenticated) What should I do? Answer The most common cause of this error is a missing certificate in the Java keystore. The easiest means of resolving this is to uninstall and reinstall Java. This imports all existing certificates into the keystore and should allow the user to proceed normally. It is also possible to import the certificate using keytool in command prompt/terminal, but this more advanced and not recommended for the average user.
Question Why is conditional formatting disappearing from modules after setting the conditional formatting rules? Answer Check the two following conditions: Is the 'Enable Conditional Formatting' checkbox ticked for conditional formatting? If the Enable Conditional Formatting option is not selected, any existing rules will be deactivated. See Conditional Formatting in Anapedia for more details. Save views after adding rules and applying conditional formatting to ensure that the conditional formatting stays.
Question I’ve received the following error message: “Failed to locate model (source model)” What should I do? Answer Follow these steps to remove this error: Remove the original source model data source from the target model and try again. It may be necessary to delete the mapping to the original model before remapping to connect to this copy of the model. Go to "Settings", and select "Actions". Click "Manage Import Data Sources". Look for the "source model" or source of the problem import. Click it, then press "Remove". Now you can reattempt your import, but you will need to re-build/re-map it.
Users who recently registered in Anaplan and are having trouble logging in may receive an “SE” or “Service Temporarily Unavailable” error message (this does not apply to Single Sign-On users). This generally occurs due to users attempting to login to the Anaplan platform using the registration link provided in the registration email they received. This may be identified by looking at the URL be used, which would include “activation” at the end of the address. Instead, once a password has been established, login to the Anaplan platform using https://sdp.anaplan.com/launchpad/.
The v2 Anaplan Connector for Informatica only supports Tabular Single Column and Tabular Multiple Column layouts for exports. Users attempting to process a grid layout export will receive the following error message in Informatica: No fields were available for the target due to the configuration of the mapping. Field rules that exclude certain fields and transformations without mapped fields might result in no fields available for the target. To proceed, the user must recreate the Anaplan export definition in one of the supported formats and correct the mapping in Informatica. In Anaplan: Informatica Source Mapping:
Question When I log in I see the message "You Have Successfully Logged in to Frontdoor" and a blank screen. What should I do? Answer Try clearing your Internet browser’s cache and cookies, and then log into the Anaplan platform again using the following link: http://sdp.anaplan.com/launchpad. For further assistance, please contact firstname.lastname@example.org
When copy/pasting a cell value, Anaplan uses the browser language settings to set the decimal separator. If the copied number has a different format from the one set for the Line Item, users receive the error above. To resolve this error, users need to change the browser language to match the number format of the Line Item. For example, if the Line item has a format -1,234.57, change the browser language to English (United States): To change the browser locale follow these steps: MS Internet Explorer (IE): Uses the decimal separator set in System Settings (Control Panel --> Clock, Language, and Region --> Region --> Format) Google Chrome: Uses the decimal separator set in browser Settings (Advanced settings > Languages > Language and input settings > add > Display Google Chrome in the language Firefox: Uses the decimal separator set in browser Settings (Options > Content > Languages > Choose)
The following error message may be encountered when attempting to copy a module: anaplan.settings.ModulesView#_displayCopyModuleDialog This is a known issue, which occurs when users try to copy modules that contain 'SORT'. Follow these steps to resolve this error: Remove any sorts on the default view, and re-save it as default. Try copying the module again, and ensure the "default view only" option is checked.
Question How do I change the name of a Module? Answer To change the name of a module, go to the Module page in the settings tab and double-click on the module that will be renamed. This will enter edit mode for the module name. Once the new name has been entered, press Enter, Tab, or click on another cell to save the new name.
Question Is there a maximum allowable or recommended number of items for a list? Answer The Anaplan platform can handle very large list sizes. We have seen lists range between 5 and 8 million items; however, a list this size will take some time to process, but shouldn't pose any problems. We highly recommend if you have lists this size, they only contain the item and item code. The use of properties or subsets on this list would significantly increase overall processing time.