Anaplan Support Knowledge Base

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Actions are required by Anaplan workspace administrators to update your Anaplan environment to support TLS versions 1.1 or 1.2. Why is this change necessary? Transport Layer Security (TLS) is a security protocol that provides privacy and security to applications that communicate with each other over a network. This protocol ensures that connections are made between the intended end points using encryption and identity verification. As an older version, TLS 1.0 has several security vulnerabilities that are fixed in TLS 1.1 and 1.2. As a result, it is now considered standard security practice to disable TLS 1.0 for websites, web applications, and APIs and only support TLS 1.1 and TLS 1.2. We are confident the improved security provided by transitioning support solely to TLS 1.1 and 1.2 is worth the minor inconvenience created by this change. Actions required to avoid any disruptions to your Anaplan experience. Note that after this change, devices that run on iOS 8 or older and Android 5 or older are no longer supported. To prepare for this change and ensure that your organization is not impacted, please carry out these steps BEFORE October 7, 2017: Upgrade Anaplan Connect to Java 8 if your organization uses Java 6.x or 7.x with Anaplan Connect. Test clients such as Anaplan Connect or custom integrations against the API URI with TLS 1.0 disabled.  Upgrade browsers that do not support TLS 1.1 or higher. Upgrade Anaplan Add-ins for Microsoft Office.   Below you’ll find additional details for each action item:   Step 1: Upgrade Anaplan Connect to Java 8  Upgrade to Java 8 using one of these options if your organization uses Java 6.x or 7.x with Anaplan Connect:  Option 1: Write a shell script that sets the JAVA_HOME environment variable to the location of the Java 8 Runtime Environment you want to use.  Option 2: Contact Anaplan Support for a script to replace AnaplanConnect.bat or AnaplanConnect.sh. The replacement script ensures that you are using a supported version of Java for Anaplan Connect. Option 3: If you have already installed Anaplan Connect, create your own replacement script: Navigate to the Anaplan Connect directory. For example, on Windows, the directory might be C:\anaplan-connect-1-3-3-3. Make a backup copy of the script that calls Anaplan Connect: Windows: Make a copy of batand name that backup copy AnaplanClient.bat-OLD. Linux/UNIX/MacOS: Make a copy of shand name the backup copy AnaplanClient.sh-OLD. Edit the script that calls Anaplan Connect: Windows:In bat replace "%JAVA%" with the version directory of Java 8 to use for Anaplan Connect. Linux/UNIX/MacOS:In sh to replace "${java}" with the version directory of Java 8 to use for Anaplan Connect.     Windows .bat file Linux/UNIX/MacOS .sh file Original: rem Start the Java virtual machine "%JAVA%" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine exec "${java}" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" Change to Java 8: rem Start the Java virtual machine "C:\Program Files\Java\jre1.8.0_66\bin\java" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine for MacOS involves /Library exec "/Library/Java/JavaVirtualMachines /jdk1.8.0_60.jdk/Contents/Home/bin /java" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" The directory name on your computer might differ from these examples. For more information, see Data Integration on Anaplan Community.   Step 2: Test Clients You can test clients such as Anaplan Connect or custom integrations by changing the API URI in your scripts to a URI that has TLS 1.0 disabled. This verifies whether your clients work with TLS 1.1 or higher. To test your custom scripts: Replace the API URIs in your custom scripts with the API test URI. For instance: -service https://api2.anaplan.com. Run the scripts and confirm whether they ran successfully. (Note that because the test API server is used to verify if your client works on TLS 1.1+, you only need to send basic API requests from their client and not large volumes of data.)   Step 3: Upgrade Browsers Upgrade browsers that do not support TLS 1.1 or higher. We recommend using the latest versions of Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari.   Step 4: Upgrade Anaplan Add-ins for Microsoft Office All existing versions of the Excel and Powerpoint add-ins use TLS 1.0 and so will not be able to access Anaplan after October 7, 2017. We will release a new version of both the Excel and Powerpoint Add-ins on Monday, October 2. Existing versions will offer to automatically download and update the new version when next opened. If you prefer to download the latest versions manually, you can do so from the Anaplan Downloads form.   Questions, Comments, or Concerns? Feel free to contact us as support@anaplan.com for further assistance.
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Question How can I mass delete data from a Module?   Answer This can be resolved by completing the following steps:   Create an import with either all 0's (from Number-formatted cells) or a blank value. This can be done by exporting the module, pasting in all blank values, and then importing the result.   Run the import.   If this is an action the the user will have to do often, consider the Delete from List Using Selection action.
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Question What are Anaplan’s public IP addresses? I would like to whitelist a range of IPs to allow communication for Anaplan Connect, Anaplan add-ins, and third party integration tool.    Answer Generally we don't release details on our public IP ranges because those are liable to change without notice for various reasons.   If possible please reference our services by their external DNS host names, for example: www.anaplan.com sdp.anaplan.com eu-core*.anaplan.com core*.anaplan.com api.anaplan.com
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Question  I am receiving the following error message: Anaplan API: Communication failure (SSL peer unverified: peer not authenticated) What should I do?   Answer The most common cause of this error is a missing certificate in the Java keystore. The easiest means of resolving this is to uninstall and reinstall Java. This imports all existing certificates into the keystore and should allow the user to proceed normally. It is also possible to import the certificate using keytool in command prompt/terminal, but this more advanced and not recommended for the average user.    
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Question Why is conditional formatting disappearing from modules after setting the conditional formatting rules?   Answer Check the two following conditions:   Is the 'Enable Conditional Formatting' checkbox ticked for conditional formatting? If the Enable Conditional Formatting option is not selected, any existing rules will be deactivated. See Conditional Formatting in Anapedia for more details.   Save views after adding rules and applying conditional formatting to ensure that the conditional formatting stays.
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Question I’ve received the following error message: “Failed to locate model (source model)” What should I do?   Answer Follow these steps to remove this error:   Remove the original source model data source from the target model and try again. It may be necessary to delete the mapping to the original model before remapping to connect to this copy of the model.   Go to "Settings", and select "Actions". Click "Manage Import Data Sources". Look for the "source model" or source of the problem import. Click it, then press "Remove". Now you can reattempt your import, but you will need to re-build/re-map it.  
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The v2 Anaplan Connector for Informatica only supports Tabular Single Column and Tabular Multiple Column layouts for exports. Users attempting to process a grid layout export will receive the following error message in Informatica: No fields were available for the target due to the configuration of the mapping. Field rules that exclude certain fields and transformations without mapped fields might result in no fields available for the target.   To proceed, the user must recreate the Anaplan export definition in one of the supported formats and correct the mapping in Informatica.   In Anaplan:     Informatica Source Mapping:
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Question When I log in I see the message "You Have Successfully Logged in to Frontdoor" and a blank screen. What should I do?   Answer Try clearing your Internet browser’s cache and cookies, and then log into the Anaplan platform again using the following link: http://sdp.anaplan.com/launchpad.   For further assistance, please contact support@anaplan.com
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When copy/pasting a cell value, Anaplan uses the browser language settings to set the decimal separator. If the copied number has a different format from the one set for the Line Item, users receive the error above. To resolve this error, users need to change the browser language to match the number format of the Line Item. For example, if the Line item has a format -1,234.57, change the browser language to English (United States):     To change the browser locale follow these steps:  MS Internet Explorer (IE): Uses the decimal separator set in System Settings (Control Panel --> Clock, Language, and Region --> Region --> Format) Google Chrome: Uses the decimal separator set in browser Settings (Advanced settings > Languages > Language and input settings > add > Display Google Chrome in the language Firefox: Uses the decimal separator set in browser Settings (Options > Content > Languages > Choose)
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Question How do I change the name of a Module?   Answer To change the name of a module, go to the Module page in the settings tab and double-click on the module that will be renamed. This will enter edit mode for the module name. Once the new name has been entered, press Enter, Tab, or click on another cell to save the new name.
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