(UPDATED) Learning Center Maintenance: Dec 4th 5:00pm PST to Dec 9th 7:00am PST

bob.nutting
Contributor

LC Dashboard Dec Upgrade.pngThe Anaplan Academy Learning Center website will be undergoing planned maintenance and upgrades December 4-9, 2020. We are excited to upgrade your learning experience.

Frequently Asked Questions

Q: What website will be impacted by this downtime for the upgrade?
A: The Anaplan Academy Learning Center at https://learning.anaplan.com is the only site impacted by this planned downtime.

Q: What is the duration of the downtime for the upgrade?
A: 5 days including the weekend (see scheduled dates and times below).

Q: When does the downtime begin?
A: Friday, December 4 at 5:00 p.m. Pacific Time U.S.

Q: When do you expect the downtime to end?
A: Although this is tentative, we expect the Learning Center to be back online on Wednesday, December 9 at 7:00 a.m. Pacific Time U.S.

Q: Why will the Learning Center downtime last five days?
A: This is a significant upgrade as we move our Learning Center site to a new server with additional resources to grow and scale our site to meet the demand for Anaplan Platform training. The Anaplan Academy Learning Center was last updated in February 2019, and we want to upgrade the site to maintain a high-quality, customer-first learning experience.

Q: What will happen to instructor-led training (virtual or on-site) during this time?
A: All public- and private-class instructors have been alerted to this planned downtime, and no public or private classes should be impacted during our upgrade.

Q: Will we lose any learning progress during this move?
A: No, we do not anticipate any impact on your learning progress as all of the progress data and transcript history will be copied over to a new server starting on December 4 at 5:00 p.m. Pacific Time.

Q: If I have any questions about the downtime or encounter problems after the upgrade, who do I contact for assistance?
A: All help desk inquiries can be sent to academy@anaplan.com

4 Comments
JaredDolich
Master Anaplanner/Community Boss

@bob.nutting thanks for the heads up. Just curious if we will get a sneak peak at some of the new changes or will we have to wait until Dec?

bob.nutting
Contributor

Hi Jared, 

Great question!  We are working with our vendor on a new dashboard layout and hope to have that completed in late November. We will do our best to try to provide a sneak peek before the downtime. We are also planning a video tutorial to help learners navigate effectively on the updated site. Although course pages may look the same at time of migration, the front-end will be getting a nice make-over.  We have plans for future improvements in early 2021 too!

Mitch_Max
Certified Master Anaplanner

There are a large number of folks working to complete certifications before Anaplan's Dec 31 deadline.  Some of us might be trying to do that on weekends.  It might be really helpful if the downtime could be postponed until January.  Just my $0.02.

bob.nutting
Contributor

Hi Mitch: Thanks for your $.02, and unfortunately we are driven by our contract with our current vendor to exit before the end of December. We aim to complete the change early in December lessen the impact on those who have December deadlines. We also had to avoid all of the global holidays coming up near the end of December and early January given that we need vendor and Anaplan employees at the ready to complete the upgrade. 

About the Author
  • Contributor

    I am on the Academy team here at Anaplan. I support our learners (employees, partners, and customers) with access to the Learning Center and out 150+ online courses.

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