(UPDATED) Learning Center Maintenance: Dec 4th 5:00pm PST to Dec 9th 7:00am PST

bob.nutting
Contributor

LC Dashboard Dec Upgrade.pngThe Anaplan Academy Learning Center website will be undergoing planned maintenance and upgrades December 4-9, 2020. We are excited to upgrade your learning experience.

Frequently Asked Questions

Q: What website will be impacted by this downtime for the upgrade?
A: The Anaplan Academy Learning Center at https://learning.anaplan.com is the only site impacted by this planned downtime.

Q: What is the duration of the downtime for the upgrade?
A: 5 days including the weekend (see scheduled dates and times below).

Q: When does the downtime begin?
A: Friday, December 4 at 5:00 p.m. Pacific Time U.S.

Q: When do you expect the downtime to end?
A: Although this is tentative, we expect the Learning Center to be back online on Wednesday, December 9 at 7:00 a.m. Pacific Time U.S.

Q: Why will the Learning Center downtime last five days?
A: This is a significant upgrade as we move our Learning Center site to a new server with additional resources to grow and scale our site to meet the demand for Anaplan Platform training. The Anaplan Academy Learning Center was last updated in February 2019, and we want to upgrade the site to maintain a high-quality, customer-first learning experience.

Q: What will happen to instructor-led training (virtual or on-site) during this time?
A: All public- and private-class instructors have been alerted to this planned downtime, and no public or private classes should be impacted during our upgrade.

Q: Will we lose any learning progress during this move?
A: No, we do not anticipate any impact on your learning progress as all of the progress data and transcript history will be copied over to a new server starting on December 4 at 5:00 p.m. Pacific Time.

Q: If I have any questions about the downtime or encounter problems after the upgrade, who do I contact for assistance?
A: All help desk inquiries can be sent to academy@anaplan.com

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