Common Support Questions

If your model seems to be running slowly, please review the common questions and answers below related to model slowness and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

These are some common questions regarding copying models. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

These are some common questions regarding Application Lifecycle Management (ALM). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

If you are having difficulty with importing, this guide will walk you through some steps to help you identify and resolve your issue. Start with Option 1, and only proceed to Option 2 and then Option 3 if the preceding steps do not resolve your issue.

Why is conditional formatting disappearing from modules after setting the conditional formatting rules?

Question I’ve received the following error message: “Failed to locate model (source model)” What causes it and what should I do to resolve it? How does it happen? You will see this error if you have performed the following: Create an import between two models within the same workspace. Import the target model to another workspace. Attempt to run or edit the import in the new model, or attempt to create an new import using the import data source that was created in step 1.  How do I resolve it? In the model which is showing the error, navigate to Settings > Source Models. Select the model which is the source of the import (note: the preceding workspace name will be incorrect). Click Edit Mapping; you will see the following warning at the top of the selection dialog box: "Original source model is not available." Select the workspace the source model is in from the dropdown, and then select the source model and click OK. Retry the import action, and it will now reference the correct source model. Please  contact Anaplan Support with any further questions. 

Question How can I mass delete data from a Module? Answer Log in to Anaplan. Click  the name of the model that contains the module for mass data deletion. Create an import with all "0s" (from Number-formatted cells) OR a blank value as follows: Export the module. Paste all blank values in the module. Import the changed module back into the model. Run the import. If this is an action you will have to do often, consider using the  Delete from List Using Selection  action as a resolution.

When copy/pasting a cell value, Anaplan uses the browser language settings to set the decimal separator. If the copied number has a different format from the one set for the Line Item, users receive the error above. To resolve this error, users need to change the browser language to match the number format of the Line Item. For example, if the Line item has a format -1,234.57, change the browser language to English (United States): To change the browser locale follow these steps: MS Internet Explorer (IE): Uses the decimal separator set in System Settings Go to the   Control Panel Select Clock Select   Language Select   Region Select   Format Google Chrome: Uses the decimal separator set in browser Settings Go to the   Advanced Settings Select   Languages Select   Language and Input Settings  Select   Add Select   Display Google Chrome   in the language   Firefox: Uses the decimal separator set in browser Settings Go to   Options Select   Content Select   Languages Select   Choose If you change the browser locale, also be sure to verify that the browser is up to date with the most current version. If you continue to experience issues after attempting these steps, please contact Anaplan Support. 

Question How do I change the name of a Module? Answer Log in to Anaplan. Click  the name of the model that contains the module for the name change. Click the Modules page under the Model Settings. Double-click on the module that you want to rename. This will place the name in edit mode for the module name. Enter the new name of the module and press Enter. Click  the Tab  button on the keyboard or  click  on another cell to save the new module name.