Sort by:
If you are having difficulty with importing, this guide will walk you through some steps to help you identify and resolve your issue. Start with Option 1, and only proceed to Option 2 and then Option 3 if the preceding steps do not resolve your issue. If you continue to experience difficulty with your import, please  create a support case in your Case Portal, or  contact Customer Support  via email, phone, or chat.  Option 1 Remove the original source model data source from your target model, and try importing again. You will need to delete the mapping to the original model before remapping and reconnecting to this copy of the model. Go to Settings, and select Actions. Click Manage Import Data Sources. Look for the source model or source of the problem import. Click it, then press Remove. Now you can re-attempt your import, but you will need to re-build/re-map it. Option 2 You may have experienced this error if you import the model to another workspace than when your import was set up. The following scenario may describe how this occured: Source model A on Core 1  Target model B on Core 1 On the target model, import from source model A to your list  Import target model A to core 2  On the target model, select your list and import from source This produces the error "Failed to locate model (source model)." To fix this, remove your original source model data source from your target model, and try again.  Option 3 Close all tasks in the problem workspace and try to import again. To do this, click on your name on the top right of your workspace. Click Manage models. Click Manage tasks. Click on each task and end it. Open the desired import(s). Delete the source file from the model. Attempt to upload the desired import(s) again.
View full article
These are some common questions regarding Application Lifecycle Management (ALM). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. How do I enable ALM? ALM entitlement is based on subscription agreement. To check if you have this feature, access the Manage Models window from the Anaplan Launchpad. If the Compare/Sync button is displayed, ALM is enabled. To gain access to this feature, please contact your Anaplan Business Partner. How can I revert changes I’ve made to my Production environment via sync? To revert structural changes made in a Production model, the changes must be made in the Development model and synced to Production. To do so, open the Development model and make the appropriate changes, creating a revision tag to capture these changes. Finish by syncing them to the Production model. My sync failed. What do I do? Review the error message received when the sync fails. If it references a line item, ensure the line item is in good form (i.e., properly formatted, all equations work correctly, there are no syntax errors, etc.). Review your available workspace. Will the sync increase the production model size above your limit? If so, your sync will fail. Check whether there is a revision tag in the Development model that has not yet been synced to the Production model. If the previous actions do not resolve the issue, contact Support with a screenshot of the error, the source and model IDs, and the comparison report.
View full article
These are some common questions regarding dashboard synchronization. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I am unable to view my complete dashboard. Please contact your workspace admin, and they will be able to analyze and resolve any issues with access rights. If you are a workspace admin, please check your selective access settings and grant yourself the proper access to view the dashboard. A process or action is not working. What do I do? If you are not an admin, please contact your admin. Admins should review the errors to help narrow down what is wrong. A process is made up of multiple actions. Step through the process to find the action that is failing. Review that action to determine what it is trying to accomplish. Generally speaking, you should be looking at the import or export action. Try running the individual action to verify that it fails. If it succeeds, the error may be due to a prior action.
View full article
These are some common questions regarding copying models. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. How can an Anaplan user move a model between a customer’s workspaces? The user must be the workspace administrator on both the source and target workspaces. To copy a model, follow these steps from the : Click Customer and select the customer. Click Manage Models and select the target workspace. Under Model Management, click Import. The Import Model dialog displays. Enter the name of the model to be imported. The Source should be Anaplan/Production. Click OK. A model needs to be moved between different workspaces (e.g., partner and customer), or vice versa. How can I do this? Open a Support case by emailing support@anaplan.com and include the following information: Source Model name or GUID Source Workspace name or GUID Target Model name or GUID Target Workspace name or GUID I am not sure if a model belongs to a Customer or Partner workspaces. Can you help? Please reach out to support via support@anaplan.com.
View full article
If your model seems to be running slowly, please review the common questions and answers below related to model slowness and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. Are you running any large import/exports? If you are unsure, please check with your Anaplan administrators to find out. These processes consume Anaplan resources, and if a large import or export is taking place, it may be advisable to consider using an automated task to schedule the job to complete after hours. Are there any large model changes going on? Think about the change that you are making (or that someone else might be making). Will this change have an effect on the rest of your model? Keep in mind that if a change is referenced downstream in your model, it will be calculated throughout the entire model, impacting your performance. Are you the only one running into this issue? Start with a browser clean-up and a reboot of the computer and try the same action again. If you are unsure how to clean up your temp files and browser cache, please speak with your IT team. If multiple users are experiencing an issue, check to see if it’s just that one model or all models in the workspace. If all models are slow, please contact Anaplan Support. Anaplan Support will ask you: for the URL of the model that is slow (if the model will not open or the workspace will not open, share the model name and the workspace name) when you first noticed the issue the last action taken in the model before the issue began
View full article
These are some common questions regarding data importing and exporting. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I have attempted to run an export action but it did not create a file to download. This happens when the file for export becomes unavailable on the server. Read this article to help resolve this issue: Importing and Exporting your data While running a model-to-model import process this message displays: Import Connector: Failed to retrieve data from remote server (caused by : HTTP/1.1 500 Internal Server Error) This may occur when there is no response from the source model for the import. Retry the import action. If it isn’t successful, create a case by emailing support@anaplan.com . Please include the following information: a screenshot of the error the names of the source and target models the process/action name the time the process failed An import process is stuck at X% and is still processing. Wait for the action to finish or, if it is taking longer than usual, note the duration when the import was started. Open a support case by emailing support@anaplan.com. Please include the following information: Describe the type of process (is it a model to model, module to module, or list to module process?). The names of the model, module, and process. Whether the action/process is run from a dashboard. The purpose of the action (is it deleting records, updating data, or adding data?). Whether a specific action or all the actions in the model are affected.
View full article
These are some common questions regarding logging in to the Anaplan platform. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I am unable to log in through front door. Do you have an active account? If you're not certain, check that you received a registration email from no-reply@anaplan.com. If you didn’t, contact your administrator. I am unable to log in using Single Sign-on (SSO). Are your credentials not being accepted? If so, confirm that you are attempting to log in through your company login screen and not through the Anaplan Frontdoor page. If you are having issues reaching the Anaplan tiles page, this indicates an issue with your company’s SSO. Please contact your local IT team or helpdesk to troubleshoot. After a successful login, you are redirected to Anaplan and receive an error.  Please contact support@anaplan.com with steps taken and the details of the error message received. I am experiencing issues logging in via the Certificate-based authentication (API/ Anaplan Connect only) Is this a self-generated certificate ? Confirm under the user profile that generated this certificate whether this certificate is still If it has expired, you will need to procure a new certificate. Self-generated certificates are being deprecated and ALL Please visit this page for more information.
View full article
These are some common questions regarding Anaplan workspaces. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. What is the maximum workspace size? 130Gb How do I know how my workspace is being used? Manage Models will list all of the models in your workspace, the amount of space each model uses, as well as the amount of free workspace available. Can non-SSO (Single Sign-on) users access an SSO workspace if they are not on our SSO? Yes, these users will be “exception users” and log in directly to the platform. Unchecking the SSO box for their user email will allow non-SSO access. How can I get more workspace? Please contact your Anaplan Business Partner to discuss changes to your workspace needs.
View full article
The Anaplan Academy offers many opportunities for training in both on-demand and in-person environments. During your training, you may have questions or encounter challenges with assignments. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please email academy@anaplan.com . (Please do not contact Anaplan Support with Training questions unless instructed to do so by a member of the Academy team.) How can I learn more about available training? The Anaplan Academy can be found in the Anaplan Community. The Anaplan Academy page offers schedules and registration for live training opportunities and access to on-demand courses as well course forums information on The Anaplan Way, our custom Agile implementation methodology. The model I am working on during my “102: Introduction to Model Building” course isn’t loading. What should I do? If you are having issues accessing your training model, please contact our Academy team at academy@anaplan.com.
View full article
We provide information regarding all Anaplan updates, new platform enhancements, infrastructure updates, and improvements to extensions and add-ons on the Platform Releases Blog. You can subscribe to receive automatic updates whenever new content is posted. Additionally, you can participate in Platform Release Discussions , view the Release Calendar , and preview Upcoming Features .
View full article
These are some common questions regarding Single Sign-on (SSO). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I would like to set up a new Single Sign-on (SSO) SSO Setup provides detailed steps on how to set up an SSO account. Our SSO certificate is expiring. How do we update this? To update your certificate, contact Support and provide: Your updated certificate in base64 encoded format Your friendly URL A preferred time to complete the certificate update How do I assign an Exception User? Assigning Exception Users shows how to assign the Exception User role so that a user can log in with standard authentication or SSO. I am receiving the following error: "Sorry, this request could not be processed Please review the error message below for more information Sorry - your Anaplan login has failed. Please contact your IT Administrator" There are multiple reasons why this error is displayed. There may be an inconsistency between the email address stored in the Anaplan workspace compared to the one in the Active directory. Please have your workspace administrator verify with your Active directory administrator to see if an inconsistency exists. We need to see the email address, registered on Anaplan as the SAML NameID. For example: <NameID format="urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress>username@emailaddress.com If the error persists after confirming, please send a SAML trace to support@anaplan.com.
View full article
Question I’ve received the following error message: “Failed to locate model (source model)” What causes it and what should I do to resolve it? How does it happen? You will see this error if you have performed the following: Create an import between two models within the same workspace. Import the target model to another workspace. Attempt to run or edit the import in the new model, or attempt to create an new import using the import data source that was created in step 1.  How do I resolve it? In the model which is showing the error, navigate to Settings > Source Models. Select the model which is the source of the import (note: the preceding workspace name will be incorrect). Click Edit Mapping; you will see the following warning at the top of the selection dialog box: "Original source model is not available." Select the workspace the source model is in from the dropdown, and then select the source model and click OK. Retry the import action, and it will now reference the correct source model. Please  contact Anaplan Support with any further questions. 
View full article
If you are unable to access Anaplan, there are several possible causes. This guide will walk you through some of them and assist you in troubleshooting your issue. If you continue to experience difficulty accessing Anaplan, please  create a support case in your Case Portal, or  contact Customer Support  via email, phone, or chat.  As a starting point, please ensure: you know your login credentials. (If you are unsure of your credentials or believe you may have forgotten them, please see My email address or password is not correct below.) you are using the correct login URL: https://sdp.anaplan.com/launchpad Please locate the statement below that best describes your situation and attempt the troubleshooting steps that follow. My email address or password is not correct.  Ensure that you are using the email address that is registered within Anaplan. Check with your workspace administrator to verify that your email address has been registered and is the correct address.  Attempt to reset your password using the Forgot password? link on the login page. If you are unable to successfully reset your password and log in, please contact Support. I requested a password reset, but the reset link I received is not working. Your internet browser may have cached corrupted or outdated data. Try clearing your browser's cache, attempt logging in with a different browser, or even reinstall your browser.  I am receiving an "account locked" message. You have attempted to log in with the incorrect credentials too many times. Please attempt to reset your password using  the   Forgot password?   link  on the login page. Contact Support if you do not know or cannot remember your login credentials. I am receiving an "account inactive" message. Your  account has been marked as "inactive." Please contact your workspace administrator to request access to at least one model in order to reactivate your account. When I log in, I do not have access to any models and/or any workspaces. If you do not currently have access to models or workspaces, please contact your workspace administrator directly to request access.
View full article
Actions are required by Anaplan workspace administrators to update your Anaplan environment to support TLS versions 1.1 or 1.2. Why is this change necessary? Transport Layer Security (TLS) is a security protocol that provides privacy and security to applications that communicate with each other over a network. This protocol ensures that connections are made between the intended end points using encryption and identity verification. As an older version, TLS 1.0 has several security vulnerabilities that are fixed in TLS 1.1 and 1.2. As a result, it is now considered standard security practice to disable TLS 1.0 for websites, web applications, and APIs and only support TLS 1.1 and TLS 1.2. We are confident the improved security provided by transitioning support solely to TLS 1.1 and 1.2 is worth the minor inconvenience created by this change. Actions required to avoid any disruptions to your Anaplan experience. This change is effective as of October 7, 2017. If you have not carried out these steps, please do so as soon as possible to ensure that your organization is not affected. Note that after this change, devices that run on iOS 8 or older and Android 5 or older are no longer supported. Upgrade Anaplan Connect to Java 8 if your organization uses Java 6.x or 7.x with Anaplan Connect. Test clients such as Anaplan Connect or custom integrations against the API URI with TLS 1.0 disabled.  Upgrade browsers that do not support TLS 1.1 or higher. Upgrade Anaplan Add-ins for Microsoft Office. Below you’ll find additional details for each action item: Step 1: Upgrade Anaplan Connect to Java 8  Upgrade to Java 8 using one of these options if your organization uses Java 6.x or 7.x with Anaplan Connect:  Option 1: Write a shell script that sets the JAVA_HOME environment variable to the location of the Java 8 Runtime Environment you want to use.  Option 2: Contact Anaplan Support for a script to replace AnaplanConnect.bat or AnaplanConnect.sh. The replacement script ensures that you are using a supported version of Java for Anaplan Connect. Option 3: If you have already installed Anaplan Connect, create your own replacement script: Navigate to the Anaplan Connect directory. For example, on Windows the directory might be C:\anaplan-connect-1-3-3-3. Make a backup copy of the script that calls Anaplan Connect: Windows: Make a copy of bat and name that backup copy AnaplanClient.bat-OLD. Linux/UNIX/MacOS: Make a copy of sh and name the backup copy AnaplanClient.sh-OLD. Edit the script that calls Anaplan Connect: Windows:In bat replace "%JAVA%" with the version directory of Java 8 to use for Anaplan Connect. Linux/UNIX/MacOS:In sh to replace "${java}" with the version directory of Java 8 to use for Anaplan Connect.   Windows .bat file Linux/UNIX/MacOS .sh file Original: rem Start the Java virtual machine "%JAVA%" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine exec "${java}" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" Change to Java 8: rem Start the Java virtual machine "C:\Program Files\Java\jre1.8.0_66\bin\java" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine for MacOS involves /Library exec "/Library/Java/JavaVirtualMachines /jdk1.8.0_60.jdk/Contents/Home/bin /java" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" The directory name on your computer might differ from these examples. For more information, see Data Integration on Anaplan Community. Step 2: Test Clients You can test clients such as Anaplan Connect or custom integrations by changing the API URI in your scripts to a URI that has TLS 1.0 disabled. This verifies whether your clients work with TLS 1.1 or higher. To test your custom scripts: Replace the API URIs in your custom scripts with the API test URI. For instance: -service https://api2.anaplan.com. Run the scripts and confirm whether they ran successfully. (Note that because the test API server is used to verify if your client works on TLS 1.1+, you only need to send basic API requests from their client and not large volumes of data.) Step 3: Upgrade Browsers Upgrade browsers that do not support TLS 1.1 or higher. We recommend using the latest versions of Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari. Step 4: Upgrade Anaplan Add-ins for Microsoft Office We have released a new version of both the Excel and Powerpoint Add-ins. Previous versions that use TLS 1.0 are no longer able to access Anaplan. If you still have previous versions, please follow the prompts to automatically download and update to the new version the next time you open Excel or Powerpoint. If you don't receive prompts or you prefer to download the latest versions manually, you can do so from the Anaplan Downloads form. Questions, Comments, or Concerns? Feel free to contact us at support@anaplan.com for further assistance.
View full article
Question How can I mass delete data from a Module? Answer Log in to Anaplan. Click  the name of the model that contains the module for mass data deletion. Create an import with all "0s" (from Number-formatted cells) OR a blank value as follows: Export the module. Paste all blank values in the module. Import the changed module back into the model. Run the import. If this is an action you will have to do often, consider using the  Delete from List Using Selection  action as a resolution.
View full article
Question When I log in I see the message "You Have Successfully Logged in to Frontdoor" and a blank screen. What should I do? Answer If you experience this message but still cannot log in, attempt to log in again using this URL: https://sdp.anaplan.com/launchpad/. If you're unable to load this hyperlink, try clearing your browser cache. You can find instructions for clearing the cache of each major browser here. Once you have cleared your cache, relaunch your browser and attempt to log in again using the link above. If clearing the cache doesn't allow you to load the hyperlink, then you may need to attempt to log in via a different browser or try logging in on a different workstation. If either of those are successful, you should inform your company's IT department that your PC is having local issues. They should be able to diagnose and resolve your concern. If your company's IT department confirms there is no issue on their end, please contact Anaplan Support for additional assistance.
View full article
When copy/pasting a cell value, Anaplan uses the browser language settings to set the decimal separator. If the copied number has a different format from the one set for the Line Item, users receive the error above. To resolve this error, users need to change the browser language to match the number format of the Line Item. For example, if the Line item has a format -1,234.57, change the browser language to English (United States): To change the browser locale follow these steps: MS Internet Explorer (IE): Uses the decimal separator set in System Settings Go to the   Control Panel Select Clock Select   Language Select   Region Select   Format Google Chrome: Uses the decimal separator set in browser Settings Go to the   Advanced Settings Select   Languages Select   Language and Input Settings  Select   Add Select   Display Google Chrome   in the language   Firefox: Uses the decimal separator set in browser Settings Go to   Options Select   Content Select   Languages Select   Choose If you change the browser locale, also be sure to verify that the browser is up to date with the most current version. If you continue to experience issues after attempting these steps, please contact Anaplan Support. 
View full article
Question Why is conditional formatting disappearing from modules after setting the conditional formatting rules? Answer Check the two following conditions: Check if the Enable Conditional Formatting  checkbox is checked for conditional formatting.  If the Enable Conditional Formatting option is not selected, any existing rules will be deactivated. See Conditional Formatting in Anapedia for more details. Save   the views created after adding rules and applying conditional formatting to ensure that the conditional formatting stays. If either of these fixes do not resolve the issue, please contact Anaplan Support. 
View full article
Question How do I change the name of a Module? Answer Log in to Anaplan. Click  the name of the model that contains the module for the name change. Click the Modules page under the Model Settings. Double-click on the module that you want to rename. This will place the name in edit mode for the module name. Enter the new name of the module and press Enter. Click  the Tab  button on the keyboard or  click  on another cell to save the new module name.
View full article
Announcements

Anaplan Platform Status

Go to status.anaplan.com for live status updates on all Anaplan services. Monitor upcoming maintenance windows and subscribe to receive instant email updates.

Check Status

Top Contributors