Highlighted
Community Manager

Anaplan Community Redesign: Known Issues & Feedback - Final Update - 12/9/2019

Update #1 (Below)

Update #2

Update #3

Update #4

 

Hey Anaplan Community,

Thanks for hanging in there while we got our new design live over the past few weeks. This was a huge change for us, and as with all changes, there are some bugs we are still ironing out. In an effort to be as transparent as possible, as well as gather additional feedback, we'll do our best to keep this list with known issues and when they are resolved. Please don't hesitate to leave a comment if you are facing any trouble, and we'll definitely look into it. Don't forget, if you have any amazing ideas, head on over to the Idea Exchange for those as well!

 

Resolved:

  • We have implemented a short-term fix to allow the full-featured Idea Exchange functionality to be back online. Note: the page may show all ideas upon load vs. allowing for a page selector.  This will be resolved in an upcoming release.
  • Knowledgebase comments have an extra box/styling around them that is not very visually pleasing.
  • When selecting a link from a table of contents, it jumps you a few sentences too far down the page.
  • YouTube embedded videos are not currently working. We are working with our embed vendor to resolve this issue as soon as possible
  • Titles are missing from TKB Articles.
  • Community badges may not display properly, or at all, on your profile page.
  • Removing a contributor from a TKB option is transparent/pretending to be a ninja.
  • Knowledgebase formatting is different than our previous Community, causing some headers in articles to work differently.
  • Apphub error field appears when creating a new topic/post.
  • Users report duplicate header menu options appearing.
  • University URL is not working off the homepage.
  • Old Platform Release URL did not properly redirect.
  • Apphub headers did not display properly under certain circumstances.
  • Pink is not a bug. Please stop reporting pink as if it is broken.  We assure you, we just really love pink.
  • Pagination may mistakenly show on certain pages and will not do anything when chosen (may be missed on a few pages, but for the most part resolved!).
  • Filters on certain Knowledge Bases, blogs, and the Idea Exchange may not properly filter down the results.
  • Private Message notification icon is missing from the header.
  • User Group FAQ has returned.

 

7 REPLIES 7
Highlighted
Master Anaplanner/Community Boss

Re: Anaplan Community Redesign - Known Issues & Feedback - Update #1

Hi @Stan is pink really being reported as an issue? I quite like it!

Highlighted
Community Manager

Re: Anaplan Community Redesign - Known Issues & Feedback - Update #2 11/25/2019

Update #2

We have resolved a handful of issues listed here, as well as numerous styling and oddities throughout Community:
Pagination may mistakenly show on certain pages and will not do anything when chosen (May be missed on a few pages, but for the most part resolved!)
Filters on certain Knowledge Bases, Blogs, and the Idea Exchange may not properly filter down the results
Private Message notification icon is missing from the header
User Group FAQ has returned

We have had to revert our Idea Exchange layout - We're working to get the improved version with multiple filters back as soon as possible, as well as access to My Ideas/My Kudos.
Highlighted
Community Manager

Re: Anaplan Community Redesign - Known Issues & Feedback - Update #2 - 11/25/2019

We've been able to introduce fixes for the following:

 

  • Idea Exchange - We have implemented a short-term fix to allow the full featured Idea Exchange functionality to be back online.  Note: the page may show all ideas upon load vs. allowing for a page selector.  This will be resolved in an upcoming release.
  • Titles are missing from TKB Articles
  • Community Badges may not display properly, or at all, on your profile page
  • Removing a contributor from a TKB option is transparent / Pretending to be a ninja
  • Knowledge base formatting is different than our previous Community, causing some headers in articles to work different
  • Apphub error field appears when creating a new topic/post

Crossing our fingers we haven't broke to much in the process

Highlighted
Community Manager

Re: Anaplan Community Redesign: Known Issues & Feedback - Final Update - 12/9/2019

Final update for this thread.  All major issues have been resolved.  We plan to push the User Directory live in the next 48 hours which will be the last remaining issue from the launch of our new design. Stay tuned as we'll publish additional updates as we roll out new features and further updates in the future.

Fixed in this update:
Knowledgebase comments have an extra box/styling around them that is not very visually pleasing.
When selecting a link from a table of contents, it jumps you a few sentences too far down the page.
YouTube embedded videos are not currently working. We are working with our embed vendor to resolve this issue as soon as possible
Highlighted
Master Anaplanner/Community Boss

Re: Anaplan Community Redesign: Known Issues & Feedback - Final Update - 12/9/2019

@Stan 

 

Is the User Directory live now?

Highlighted
Community Manager

Re: Anaplan Community Redesign: Known Issues & Feedback - Final Update - 12/9/2019

We are close, so close.
Community Manager

Re: Anaplan Community Redesign: Known Issues & Feedback - Final Update - 12/9/2019

We've placed the directory live now -> https://community.anaplan.com/t5/User-Directory/ct-p/UserDirectory

It has a few kinks left to work out, but it should now be properly displaying our Community Boss and Master Anaplanner members!