When joining the Anaplan Community, new members are prompted to verify their email address via a Community-generated email after initially creating their account. If members do not verify their email address, they may experience usability issues throughout the Community, including—but not limited to—the following:
Unable to request access to / join closed groups
Unable to engage in Community discussions and forums
Unable to comment and leave feedback on Community articles
Unable to subscribe to / receive notifications from areas of the Community
Occasionally, verification emails may be filtered into members' spam folders, or simply be overlooked in a user's email account. In these situations, Community members may still verify their accounts using the following steps:
Log in to the Anaplan Community.
Navigate to your profile avatar > My settings.
Navigate to PERSONAL > Email.
Scroll down to view the Email verification status: row. If your account is not verified, you'll see "Not Verified" listed in that row. To send yourself another verification email click the Send me the confirmation email again button.
A new verification email is sent to the email address listed in the Current email:row. Remember, check your spam and junk folders if you don't see the verification email in your inbox. Follow the instructions in the email and click the verification link to proceed.
Once verified using the Community email, members will see the following confirmation message on the Anaplan Community:
If you're still experiencing issues with Community verification, please contact the Anaplan Community team at firstname.lastname@example.org for assistance.