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Why am i now Communitymember85851 when i used to have a name?

DeveloperCYT
Regular Contributor

Why am i now Communitymember85851 when i used to have a name?

 
8 REPLIES 8
Stan
Community Manager

Re: Why am i now Communitymember85851 when i used to have a name?

Hey there - If you log out of community and log back in, it should be fixed now!  (Apologies for the inconvenience)

filip.sypniewski
Master Anaplanner/Community Boss

Re: Why am i now Communitymember85851 when i used to have a name?

Hi @Stan,

unfortunately still the same problem for me. 

Stan
Community Manager

Re: Why am i now Communitymember85851 when i used to have a name?

@filip.sypniewski - Can you try logging out of Community and logging back in?  It should (fingers crossed) take care of resolving itself then!

filip.sypniewski
Master Anaplanner/Community Boss

Re: Why am i now Communitymember85851 when i used to have a name?

Solved this morning!

LinYang1
Certified Master Anaplanner

Re: Why am i now Communitymember85851 when i used to have a name?

Hi, I also have this issue. How can i change my name to Lin Yang instead of Communitynumber122313?

JaredDolich
Moderator

Re: Why am i now Communitymember85851 when i used to have a name?

@LinYang1 

Lin, send a note to academy@anaplan.com with the alias you would like. Also send them the email that is being used so they know how to merge the accounts.

Just did it myself this week and it came out fine.


Jared Dolich
AaronW
Community Manager

Re: Why am i now Communitymember85851 when i used to have a name?

Hi! Please reach out to community@anaplan.com and our team can take care of that for you. 

LinYang1
Certified Master Anaplanner

Re: Why am i now Communitymember85851 when i used to have a name?

Thanks. @AaronW