This article will outline how you can create, edit, and post an article onto the Community. For additional information on what should be included in an article, please see Article-writing Tips.
You may sometimes find it necessary to save an article as a draft prior to actually publishing it in the Sandbox per the instructions above. Follow the steps below to save and access your drafts.
Once your article has been reviewed and approved, the Community team will move the published article to it's assigned knowledge base on behalf of the author.
You will receive notifications to review your content based on the standard review cadence (30 days, 90 days, and then 180 days recurring).
Additionally, if changes occur (to a process, the platform, or anything else that would alter the accuracy of your content), make updates in a timely fashion to ensure customers always have the most up-to-date information.
If you have any questions or concerns, please contact email@example.com.