Creating an Article / Blog

100% helpful (2/2)

This article will outline how you can create, edit, and post an article onto the Community. For additional information on what should be included in an article, please see Article-writing Tips.

Creating your article

  1. Navigate to the Content Sandbox in the Community Contributor Toolkit.
  2. In the top-right corner, click Create an article.
  3. Choose the template that you would like to use. You will want to choose Freeform for nearly all instances as this will provide a page similar to a blank Word document.
    • On the topic of Word, we recommend writing your article in Word first and saving a local copy. This will help avoid a loss of progress in the event that your Community login times out while you are writing your article. 
  4. Copy and paste the article that you wrote in Word into the article body.2.png
  5. When you are ready to submit the article for review, click Publish.
  6. Content managers and admins will receive a notification to review your article to ensure it meets the Community guidelines and is formatted properly. Your article will be run through a series of review steps that will be tracked by the Community team. If any edits are necessary, Content Managers and/or Admins will reach out to you, or in some cases, apply edits directly to your article. You may review these edits at any time by clicking View article history on your article's page. Doing that allows you to compare revisions to identify what has changed. 
  7. Upon approval, the Community team will move the published article to it's assigned knowledge base on behalf of the author. 

Saving and Accessing Drafts

You may sometimes find it necessary to save an article as a draft prior to actually publishing it in the Sandbox per the instructions above. Follow the steps below to save and access your drafts.

  1. Follow steps 1-4 as outlined above.
  2. Whenever you are ready to suspend writing and return to finish your article later, click Save (instead of clicking Publish as above). 
  3. Your article is now saved in the Content Sandbox Drafts. To access the drafts area, click the Options dropdown menu in the top right of the Content Sandbox page. 2019-01-03_08-29-58.png
  4. In that dropdown, click Knowledge Base Article Dashboard.
  5. Once the dashboard loads, click the Drafts tab.
  6. Locate your article draft and click the title.
  7. Scroll to the bottom of the article and click Edit Article.
  8. Continue writing. Repeat the draft process as needed, or publish as outlined above. 

Once your article has been reviewed and approved, the Community team will move the published article to it's assigned knowledge base on behalf of the author. 

You will receive notifications to review your content based on the standard review cadence (30 days, 90 days, and then 180 days recurring).

Additionally, if changes occur (to a process, the platform, or anything else that would alter the accuracy of your content), make updates in a timely fashion to ensure customers always have the most up-to-date information. 

If you have any questions or concerns, please contact

Labels (1)
Version history
Revision #:
22 of 22
Last update:
‎01-03-2019 06:51 AM
Updated by: