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Troubleshooting Tips

Check that:

✔ You're connected to the internet

✔ You can connect to Anaplan in your browser

✔ You have access to the data in Anaplan (check your access rights with your administrator)

If you need further help

With the Excel Add-in (from 4.0), you can contact Anaplan Support directly from the ribbon, by choosing "Help" and then "Contact Support". This generates a pre-populated support email with technical information attached and at the bottom, as well as a set of questions for you to answer in order to help our support team understand your concern.

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