User testing is usually a time when bugs and enhancements come to light. The customer may call things defects that are actually enhancements. Carefully consider these requests; capture the enhancement ideas for another release. Create a triage committee to sort through UAT feedback. Be careful about over-promising. Do not add to the model during UAT; instead, ensure the model is robust and stable.
The model must meet the customer’s usability expectations. Usability includes performance: wait times must be kept to the minimum described that you and the customer have agreed to. (See the Service Levels section in Chapter 5 Implementation Phase.) If human testing shows that a certain task or item is misunderstood, work with users to adapt the dashboard so it works smoothly for them. The adoption of Anaplan is at stake: happy users make a satisfied project team.