Welcome the to HyperCare Support page. Click each header in the table below to learn more about the features and services offered through HyperCare.


Contact the HyperCare team directly at hypercare.support@anaplan.com.

24/7 platform support desk
  • Platform uptime and performance issue handling
  • Single sign-on (SSO) setup support
  • General platform inquiry support
  • Priority queuing for support cases
Proactive adoption support
  • Quarterly end user feedback interviews
  • Logging, reporting, and suggested prioritization of end user enhancement requests and defects
  • 1-on-1 model builder support
Application health monitoring
  • Bi-annual application health check; covers usability assessment, performance testing, technical model health analysis, and report
  • Monthly application performance reporting
  • Daily application performance monitoring

Anaplan Platform Status

Go to status.anaplan.com for live status updates on all Anaplan services. Monitor upcoming maintenance windows and subscribe to receive instant email updates.

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