Welcome the to HyperCare Support page. Anaplan HyperCare packages take our standard platform support to the next level. These offerings combine model builder support, as well as a suite of proactive resources—to help promote adoption of your Anaplan applications.

Click each header in the table below to learn more about the features and services offered through HyperCare.

Questions?

Contact the HyperCare team directly at hypercare.support@anaplan.com.


Standard
Premium
24/7 platform support desk
  • Platform uptime and performance issue handling
  • Single sign-on (SSO) setup support
  • General platform inquiry support
  • Priority queuing for support cases
Proactive adoption support
  • Quarterly end user feedback interviews
  • Logging, reporting, and suggested prioritization of end user enhancement requests and defects
  • 1-on-1 model builder support
Application health monitoring
  • Bi-annual application health check; covers usability assessment, performance testing, technical model health analysis, and report
  • Monthly application performance reporting
  • Daily application performance monitoring