Welcome to HyperCare, Anaplan’s premium support program. HyperCare represents Anaplan’s continued dedication to your Connected Planning journey, with features that ensure you and all your Anaplan users have what they need to be successful. If you are interested in HyperCare please contact your Account Executive, your Customer Success Business Partner, or email hypercare.support@anaplan.com.


Basic Support
HyperCare for Professional
HyperCare for Enterprise
    Platform support desk
  • First response time
120 min
90 min
60 min
  • Resolution time
10 business days
6 days
3 days
  • Product Support availability
24/7/365
24/7/365
24/7/365
  • Unlimited ticket submissions
Included
Included
Included
  • Priority Queue
Included
Included
    Adoption support
  • Customer Enablement for L1 Product Support
Included
  • Annual End user Adoption Surveys and Feedback Session
Included
    Proactive Application Support & Health Monitoring
  • Daily monitoring and proactive support alerts
10 models
25 models
  • Weekly application performance & user reporting
10 models
25 models
  • Quarterly executive summary reporting (part of QSR)
Included
Included
  • HyperCare Support Resource
Assigned
Dedicated
  • Model optimization
2 models per year
4 models per year
    Exclusive Engagement
  • VIP desk & access at Anaplan events (i.e. CPX)
Included
  • Preferred eligibility to Product programs (i.e. early access)
Included