Ability for a Power User to set an internal company priority for cases submitted via Case Portal.

Ability for a Power User to set an internal company priority for cases submitted via Case Portal.

As a Customer, we have internal company priorities for any issues related to Anaplan and our models. It would be beneficial if we had the ability to set our own internal priority when submitting new cases to Anaplan Support via the Case Portal.

 

The full enhancement would also include an ability to describe why a specific issue has a certain priority, which will give more insight to the Support Analyst that is working on the issue from the Anaplan Support Team side.

The content in this article has not been evaluated for all Anaplan implementations and may not be recommended for your specific situation.
Please consult your internal administrators prior to applying any of the ideas or steps in this article.
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Community Manager
 
Status changed to: Needs Community Support