Ability for customers to track the cases they have open with support via the UI
Description of Enhancement:
We would like the ability for the system admin to view a list of all tickets submitted to Anaplan support by Red Hat users. In addition, we would like a more robust ticketing system that allows us to input our perceived severity level to help provide clarity and add priority to our logged tickets.
Example of Enhancement:
A dashboard similar to Oracle Support is needed to track logged tickets with Anaplan.
How this would help their business process:
It is difficult for the system administrator to track and manage all tickets submitted by Red Hat. It also places the burden on the customer to create a document that replicates the information submitted to Anaplan for tracking purposes.
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