Ability for customers to track the cases they have open with support via the UI

Ability for customers to track the cases they have open with support via the UI

Description of Enhancement:
We would like the ability for the system admin to view a list of all tickets submitted to Anaplan support by Red Hat users. In addition, we would like a more robust ticketing system that allows us to input our perceived severity level to help provide clarity and add priority to our logged tickets.

Example of Enhancement:
A dashboard similar to Oracle Support is needed to track logged tickets with Anaplan.

How this would help their business process:
It is difficult for the system administrator to track and manage all tickets submitted by Red Hat. It also places the burden on the customer to create a document that replicates the information submitted to Anaplan for tracking purposes.

1 Comment
Community Manager

Great idea and I know that this is one of the goals that our support team are trying to enable.

Status changed to: Considered for Future Roadmap
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