Automatically monitor and reset the list index

Automatically monitor and reset the list index

This is a request to enhance the product with regards to Anaplan's ability to automatically monitor and reset the list index when it is approaching it's upper limit. Currently, when the list index fills up, there is no notification that a list update failed due to the list index being full, nor is there a warning that further attempts to update the list will fail due to the list index being full. There is also no automated way for the index to reset itself, nor is there a way to do this via the API. The only way to reset the list index is for an admin user to manually reset it. We would like to see this limitation handled automatically by Anaplan rather than make it the responsibility for the customer to monitor the list index size via API and then manually reset the index as needed (which can only be done once the index is > 90% full, by the way). We are aware of other customers who have hit this limit and who also have to employ a manual workaround to avoid failed list updates.

4 Comments
Tiffany.Rice
Certified Master Anaplanner

@taylor_rogers - We were just talking about this!

mayank.jain
Not applicable

Hello Anaplan Team,

 

Our team is also facing the exact same challenge in production.

 

We also need Anaplan's ability to automatically monitor and reset the list index when it is approaching it's upper limit. 

 

selvakumar.purshothaman
Not applicable

This is critical future we need to manage the SLA for our business team. 

michael.moore
Contributor

While there is information about list indexes approaching the limit in the HyperCare Reporting Model, not every customer has HyperCare, this information is only updated weekly, and it only indicates which model has indexes approaching the limit, not which lists are close to their limit.