Option to customise or remove automated email to new users added to a workspace

Option to customise or remove automated email to new users added to a workspace

When I add a user to a workspace, an email is automatically generated.

1/ The current content is not suitable - we  need the ability to customise it so people do not contact the person who added them for instance as it may be different from the actual point of contact, and we would like to direct people to content or training on the intranet.

2/ The ability to turn off email notifications as sometimes we add users by error or to a test envrionment for testing purpose and they get all confused by the email.

As an administrator, it is my role to tell users that they have access to Anaplan, it is not Anaplan's role.

Super Contributor
Status changed to: Your support is needed
Certified Master Anaplanner

Any chances of this to be prioritised ?

Even just starting with disabling this automatic notification would be a huge step forward. 


This is causing us some headaches. Customers that have single sign-on enabled are even more impacted as users are getting even more confusing by receiving a login link that won't work. 




Community Boss

Thanks Alessio for the support. I have noticed they have changed the email since, it is more neutral now but it still invites users to the wrong behaviour so I agree this should be prioritised.

Valued Contributor
Status changed to: Under Investigation
Valued Contributor

This is a candidate for the longer-term roadmap. There are some changes to the underlying technology that would need to happen to support this functionality. As such, it's not something that we can look at doing in the short-term. 

Status changed to: Considered for Future Roadmap

I have a several customers who also are requesting this.

Certified Master Anaplanner
Certified Master Anaplanner

Yes.  I've had customers request this all the way back to 2017 at least.  

Occasional Contributor

Any updates to this ? We are really looking at avoiding this notification when adding very senior stakeholders in the company.

Occasional Contributor


Occasional Contributor

It is kind of unlucky to have to send out automated emails to hundreds of users during a user email migration (hypothetically). I (genuinely) wonder what underlying tech could be so difficult to fix given this seems to have been an issue for ~5 years. Would love to help!

Certified Master Anaplanner

+1, As we use SSO, this email is misleading for our new end-users.