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Occasional Contributor

Anaplan Excel Add-in 3.2 failing to retrieve data from saved views

This item has been identified as an outstanding known issue.  A workaround is provided until the issue is officially fixed.

 

Issue

Any Excel Add-in version 3.2 connections made to saved views will fail to retrieve cell data when refreshed. All dimensions will be present, however cell data will be missing. This applies to all existing connections and new connections. See the below image for an example:

Excel 2.PNG

Workaround 

Please recreate any connections to retrieve data from the module, as opposed to any saved view (note this applies to the saved view titled 'default view'). See the example below:

Excel.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If this workaround is not suitable in your use case, please contact Support at support@anaplan.com.

 

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Internal Reference: XLSX-2470

1 REPLY 1
Occasional Contributor

Re: Anaplan Excel Add-in 3.2 failing to retrieve data from saved views

This issue was fixed with our 5th of October 2019 release