Anaplan Excel Add-in 4.0 clashes with Oracle Smart View Add-in

[CharlesBowman]

This item has been identified as an outstanding known issue. A workaround is provided until the issue is officially fixed.

Issue

The Anaplan Excel Add-in 4.0 clashes with the Oracle Smart View Add-in and can cause Excel to crash. This is mainly when the Anaplan add-in is installed first, and then the Oracle Add-in.

Workaround

To workaround this issue:

1. Uninstall all Anaplan and Smart View Add-ins
2. Install the Smart View add-in first
3. Then install the Anaplan Excel add-in V4.0

Installation in this order should allow both add-ins to run simultaneously. 

If this workaround is not suitable in your use case, please contact Support at support@anaplan.com.

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Internal Reference: XLSX-3370

[CharlesBowman · Accepted solution]

This issue has been resolved in the release of V4.1