Cards and pages crash on Mobile App if empty grid or chart published

JonathanW
Contributor

Cards and pages crash on Mobile App if empty grid or chart published

This item has been identified as an outstanding known issue.  A workaround is provided until the issue is officially fixed.

Issue

If you have published a grid or chart without a data source configured to a Board page in the UX, when loading the same page on the Mobile App, all data-driven cards will display an error. If the data-less grid or chart card is published as an Additional Insight on a Worksheet page, the app will crash altogether.

Workaround

Remove any such grid or chart cards from the UX page. In the case of wanting to use the card title as a link to another page, please use a Text card for this purpose.

 

If this workaround is not suitable in your use case, please contact Support at support@anaplan.com.

 

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Internal Reference: MOB-2199

1 ACCEPTED SOLUTION

Accepted Solutions
JonathanW
Contributor

This issue is resolved as of Anaplan Mobile App version 1.0.130 - please update your app if you are encountering this issue.

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1 REPLY 1
JonathanW
Contributor

This issue is resolved as of Anaplan Mobile App version 1.0.130 - please update your app if you are encountering this issue.