Cloudworks "Somethings gone wrong, An unexpected error has occurred"

ChrisJ
Occasional Contributor

Cloudworks "Somethings gone wrong, An unexpected error has occurred"

This item has been identified as an outstanding known issue.  A workaround is provided until the issue is officially fixed.

Issue

When creating or editing a process integration in CloudWorks, if the process you want to use for the integration has an action at the start such as a delete action or an update current period action then CloudWorks will show an error when you click create/update. The error displays ''Something went wrong, An unexpected error has occurred, please contact Anaplan Support.

Workaround

  • Create a blank import that does not actually change any values or import any values into the model.
  • Add this import to the start of your Cloudworks process.
  • After this the Cloudworks job should create and run successfully. 

 

If this workaround is not suitable in your use case, please contact Support at support@anaplan.com.