disclaimer
issue
If a document in the Anaplan DocuSign integration is voided after it is sent, but before it's status changes from 'Draft' to 'In Progress', it, and all subsequently produced documents will become stuck with a 'Draft' status.
If this workaround is not suitable in your use case, please contact our Care team.
workaround
This issue can be worked around by following the steps below:
- Identify and delete all of the impacted envelopes.
- Recreate the deleted envelopes.
- Re-send the documents.
