Error when exporting Module Data as XLS or PDF

Community Manager

Error when exporting Module Data as XLS or PDF

This item has been identified as an outstanding known issue as of the 21 April, 2018 platform releasePlease contact Support at immediately if you encounter this issue.

A workaround is provided until the issue is officially fixed.  

Receiving the following error when exporting Module Data as XLS:


An internal error occurred.
Runtime: MalformedURLException occurred: no protocol: 
(caused by: Malformed URL: no protocol: )

or when exporting as PDF:


An internal error occurred.
Error generating PDF.

The above errors are thrown respectively when the following occurs:

1) Module contains at least 2 line items, one line item has TEXT format "Text Type of Link" WITHOUT value and the other is of any format (Number, Boolean, Date, Time Period, List) WITH value.

2) Line Items dimension must be on Columns in Pivot window.

Use either of the following:

  1. Ensure Line Item with TEXT format "Text Type of Link" has value in it. If Line Item has more than 1 cell, ensure ALL cells are updated.
  2. Use other file type for export, don't use XLS and PDF format.
  3.  Hide Line Item with Text Type: Link format.
  4. Pivot Line Item dimension other than on Columns.